2014/Jan-Jun/Announcements/Staff Updates

January
Uncle Kenny (?) Community Member Post: 63632027_1055 created on Mon Jan 06, 2014 7:32 pm Posted: Mon Jan 06, 2014 7:32 pm Uncle Kenny's avatar

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New Profile/Signature Reporting

We've just rolled out some shiny new changes to make reporting profile and signature content easier. To report rule-breaking content in one of these areas going forward, all you need to do is go to the user's profile and click the "Report this Profile" link in the top-right corner of the header. This will take you to a report form where you can select the specific reason you're reporting the content, which section has rule-breaking content, and provide any other details to help the Moderator who ends up handling the report. For example, to report someone's signature for having sexually explicit content in it, you would just select "Sexually Explicit Material" for the reason, "Signature" for the section, and include any other helpful details. Existing signature/profile reports in other queues will still be handled in the order they were filed but please use this method of reporting to file any future reports for offending profile/signature content.

The addition of this report link in the profile header has led us to strictly enforce the placement of the header in user profiles. You may no longer alter the display/visibility, location, height, width, or font size of the header, logo, or any text in it. While this has always been the rule with profiles, it wasn't actually enforced from a programmatic side like it is now. This decision was made so as to ensure that the report link is always visible and available to users needing to use it. Sorry for any inconvenience this causes. Zero Omega (?) Admin Lead Post: 63632027_1056 created on Wed Jan 08, 2014 8:21 pm Posted: Wed Jan 08, 2014 8:21 pm Zero Omega's avatar

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Information on Mobile Phone Scams

Hello Gaians, we wanted to bring your attention to a new blog post we have put out regarding a scam going around that involves making fraudulent charges to your mobile phone. For more information on this scam, please review our blog post located here. Uncle Kenny (?) Community Member Post: 63632027_1057 created on Sun Jan 12, 2014 3:02 am Posted: Sun Jan 12, 2014 3:02 am Uncle Kenny's avatar

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Extreme Couponing - Gaia Edition

Earlier tonight there was a glitch with the coupon system that resulted in many of you receiving 10 coupons out of the blue. This was not intentional and the issue has since been fixed so no one else should receive the glitched 10 PMs anymore. This was our bad so we're not going to be removing them this time around and anyone who did receive them is free to use them as they like. I've included the details for the coupons below if you are unsure of their specifics.

Coupons are good for 10% off of the regular price of GCash when buying via PayPal or Credit/Debit card ONLY Coupons cannot be combined Coupons are non-transferable. Any coupon sent to your account is tied specifically to your account so no one else can use it. Coupons valid through 01-14-2014 21:00 PST

Princess Angelishia (?) Gaia Staff Post: 63632027_1058 created on Fri Jan 17, 2014 5:37 pm Posted: Fri Jan 17, 2014 5:37 pm Princess Angelishia's avatar

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Color Poll

Recently there's been a lot of buzz around colors people would like to see used for recolors! If you have a favorite item color, please stop by our poll and let us know!

Thank you in advance for your feedback! c:

Vote Here! siskataya (?) Community Member Post: 63632027_1059 created on Tue Jan 21, 2014 8:53 pm Posted: Tue Jan 21, 2014 8:53 pm siskataya's avatar

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Beginning some site maintenance this evening around 9pm PT

Hey Gaians!

Sorry for the late notice, but we wanted to give you a heads-up on some ongoing maintenance we'll be doing for Gaia. Starting at about 9:00pm PT this evening, we're going to be working on some database fixes, and we wanted you to be aware of this as it may impact your ability to post/reply in Gaia forums, send/receive private messages, or post in Guilds. We don't anticipate this maintenance will impact other site features or areas, but it is possible.

We expect the maintenance to last for a couple of days and thank you in advance for your patience and understanding while we work to make sure everything is running smoothly! If we should need to extend the maintenance time past a couple of days, we'll make another staff alert.

Just keeping you in the loop! Zero Omega (?) Admin Lead Post: 63632027_1060 created on Wed Jan 29, 2014 12:21 pm Posted: Wed Jan 29, 2014 12:21 pm Zero Omega's avatar

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Site maintenance this morning - just a heads up!

Hey all,

Just letting you know that today (January 29th) at around 10 am PST we'll need to perform some unexpected maintenance. You know, fiddling with cables, pressing buttons and whatnot - all sorts of fun equipment checks! We don't anticipate this will affect anyone's Gaia experience, but you never know - it might! If you experience delays or errors posting, sending pm's, posting in guilds during this period of time, this would be why! We apologize for the last minute notice, but sometimes things just sneak up unexpectedly! Zero Omega (?) Admin Lead Post: 63632027_1061 created on Wed Jan 29, 2014 2:10 pm Posted: Wed Jan 29, 2014 2:10 pm Zero Omega's avatar

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Boku and AT&T

Hello Gaians,

We wanted to let you know that our third-party mobile provider has informed us that AT&T is no longer providing mobile payments, as a result, AT&T customers will no longer be able to purchase Gaia Cash through Boku. If you have any questions regarding Boku and if/when AT&T will be supported again, then you may contact Boku at:

(866) 865-1173 or online at http://www.boku.com/support/.

We apologize for any inconveniences that this may cause and thank you for your understanding. Princess Angelishia (?) Gaia Staff Post: 63632027_1062 created on Thu Jan 30, 2014 11:42 pm Posted: Thu Jan 30, 2014 11:42 pm Princess Angelishia's avatar

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Welcoming Fairy A Little Too Welcoming...

So, it seems some people are getting PMs from our welcome fairy... even if they've been on Gaia for quite some time!

Just wanted to let you know that our devs are on the case! In the meantime, if you happen to get a PM from this fairy, no worries! It's not a scam, it's just one of our NPCs gone wild!

Thank you for your patience as we look into the matter!

February
Zero Omega (?) Admin Lead Post: 63632027_1063 created on Sun Feb 02, 2014 5:22 pm Posted: Sun Feb 02, 2014 5:22 pm Zero Omega's avatar

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Site Slowness

Hello Gaians,

We're aware of some site slowness and outages that were experienced this weekend. We're continuing to monitor and investigate the cause of the situation and we apologize for any inconvenience that this may have caused. Zero Omega (?) Admin Lead Post: 63632027_1064 created on Mon Feb 03, 2014 1:27 pm Posted: Mon Feb 03, 2014 1:27 pm Zero Omega's avatar

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Site Maintenance

Hey Gaians,

We're doing some quick emergency maintenance to follow up from the site issues we experienced this past weekend. We don't expect this to impact your experience of the site, however, should anything go awry you may experience some slight stability issues. We'll be keeping an eye on things just in case. siskataya (?) Community Member Post: 63632027_1065 created on Tue Feb 04, 2014 12:14 pm Posted: Tue Feb 04, 2014 12:14 pm siskataya's avatar

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Site Issues This Morning

Hey everyone!

Just wanted to apologize for the interruption to site services this morning that happened from about 3am -7am PT. While this didn't impact every Gaian, we are aware that it may have impacted some Gaians' ability to access the site and we apologize for any inconvenience this may have caused you. The issue seems to be fixed now (thank goodness!) and we'll continue investigating the matter.

Take care! -Sisky

siskataya (?) Community Member Post: 63632027_1066 created on Mon Feb 10, 2014 6:10 pm Posted: Mon Feb 10, 2014 6:10 pm siskataya's avatar

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It's the 2nd Annual GaiAcademy Awards Contest - Come join the fun!

Hey everyone!

It's that time of year again - time to celebrate some of the fabulous content that members of the Gaia community have created over the past year!

Come join the fun in the 2nd Annual GaiAcademy Awards contest thread - hang out, make friends, and nominate the best user-created content of 2013! And you never know - if your nomination is selected as the winner, you'll score a cool prize and some gold! Check out the contest details here: GaiAcademy Awards Thread !

Take care, and happy nominating! -Sisky siskataya (?) Community Member Post: 63632027_1067 created on Thu Feb 13, 2014 6:39 pm Posted: Thu Feb 13, 2014 6:39 pm siskataya's avatar

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Love is in the Air! Coming soon - "5 Days of Love" - Valentine's Day/Gaiaversary fun!

Hey Gaians!

In the spirit of sharing the love and celebrating the Gaiaversary, starting tomorrow morning we'll be having the "5 Days of Love" community fun! We'll have an official forum for making friends and having fun - also look out for some awesome contests! And hey, you never know which of the NPCs might be stopping by the festivities, so keep an eye out!

P.S. - If you login to Gaia each day from Feb 14th - Feb 18th you'll score a daily event treat item. If you manage to login all 5 days, you'll even get a bonus item! Hope to see you all there - the fun starts tomorrow! siskataya (?) Community Member Post: 63632027_1068 created on Fri Feb 21, 2014 5:06 pm Posted: Fri Feb 21, 2014 5:06 pm siskataya's avatar

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It's 2.21 - And it seems the game is afoot Gaians!

It is 2.21 and to celebrate that famous residential number, we've created a fun Sherlock hangout forum with a little community contest. If you enjoy all things Sherlock, feel free to stop by and hang out! http://www.gaiaonline.com/forum/2-21-sherlock/f.1063/

Also, it seems some of our astute and intrepid Gaians have already stumbled on a Sherlockian-type mystery involving Gaia accounts, clues, and possibly a free item at the end of the deductive trail! Check out Consulting Time Lord's community thread here: Community Run Sleuthing Thread - Join the fun!

Time to get sleuthing Gaians! siskataya (?) Community Member Post: 63632027_1069 created on Fri Feb 28, 2014 3:52 pm Posted: Fri Feb 28, 2014 3:52 pm siskataya's avatar

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Carl is up to something...

Hey Gaians,

Have you checked out the new "Hannibal" hot topic yet? The new season of the show starts tonight, so if you are a fan, you'll want to stop by and chat with fellow fans!

Also, it appears that Carl has made a thread to, erm, celebrate the show? I suspect this is due to his Halloween costume (if indeed that *was* a costume.. @__@) Anyway, he seems to be giving something away. Might want to check out his thread here: Carl's Thread - Enter carefully!

As always with Carl, we recommend slowly approaching him without making eye contact, grabbing your free treat, then backing away slowly. Very, very slowly...

Thanks! -Sisky

March
Princess Angelishia (?) Gaia Staff Post: 63632027_1070 created on Sat Mar 01, 2014 3:08 am Posted: Sat Mar 01, 2014 3:08 am Princess Angelishia's avatar

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Woes of the Warrior

Hello!

Just wanted to let you know that we are aware of an error that occurred tonight with the item Warrior's Adventure Bundle. The problem is fixed now, and anyone who buys or wins this bundle will receive the correct items!

However, there were a small number of people who purchased it earlier who received Meracle Swimmer instead of Valkyrian Dragoon of Lalune. If you were affected by this, please post in this thread so that we can assist you in getting the right item.

Very sorry for any inconvenience!

Princess Angelishia Princess Angelishia (?) Gaia Staff Post: 63632027_1071 created on Mon Mar 03, 2014 2:07 pm Posted: Mon Mar 03, 2014 2:07 pm Princess Angelishia's avatar

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How Do You Feel About Houses?

Hi everyone!

We here at Gaia HQ were just wondering how interested you are in the Gaia Housing feature? Do you use it every day? Have you never heard of it? Please take the poll and let us know!

Take the Poll

Thanks in advance for your feedback! c: Princess Angelishia (?) Gaia Staff Post: 63632027_1073 created on Mon Mar 03, 2014 5:48 pm Posted: Mon Mar 03, 2014 5:48 pm Princess Angelishia's avatar

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Ideas for Gold Shop Items / Recolors

Hello again all!

We here at Gaia HQ were wondering: if you could have anything in a gold shop update, what would it be? We'd really appreciate it if you'd take a second to take our poll and post some ideas!

Post Your Ideas Here! siskataya (?) Community Member Post: 63632027_1074 created on Tue Mar 18, 2014 12:50 pm Posted: Tue Mar 18, 2014 12:50 pm siskataya's avatar

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It's a Zoo Out there Contest!

Hey Gaians!

With Spring fast approaching, we've been noticing that a lot more animal avatars are popping up about the site. How fabulous! Spring certainly is the time when many animals venture out and about after emerging from their wintry lairs!

To celebrate this abundance of animals, we're having a little contest in the PAWS forum! Just equip an animal avatar base, print it out and take a pic or draw the avatar and take a pic, and you could win a great prize! And, as a bonus, if your entry wins and you have the Akiva's Dexterity animal base item from the March 2014 MC equipped on your avatar in your winning entry, you'll score bonus prize gold - how fab!

Check out the contest by equipping your animal avatar base and heading over to the contest thread!

Later gators! (Or cats, bears, wolves, or whatever other animal you might be!)

P.S. - You have to have an animal avatar base equipped to get into the PAWS forum, so put that on before trying to enter! Zero Omega (?) Admin Lead Post: 63632027_1075 created on Tue Mar 25, 2014 7:40 pm Posted: Tue Mar 25, 2014 7:40 pm Zero Omega's avatar

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Header Changes

Hey all,

We've made a slight header change to make it look sleeker, open up the header itself some more, and to fit all your gold, cash, achievements, etc. If you run into any issues with the header itself, please let us know by filing a ticket. starzXnight (?) Community Member Post: 63632027_1076 created on Wed Mar 26, 2014 4:13 pm Posted: Wed Mar 26, 2014 4:13 pm starzXnight's avatar

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Project Dolled Up: Platinum Ticket FAQ

Hey guys! :]

Since there has been a little confusion over how the Platinum Tickets from Project Dolled Up work, we have come up with a FAQ that should answer most of your questions!

If you need more specific information about what you can/cannot request for the accessory pose, please refer to the Official Rules.

Best of luck to everyone! Princess Angelishia (?) Gaia Staff Post: 63632027_1077 created on Sat Mar 29, 2014 8:03 pm Posted: Sat Mar 29, 2014 8:03 pm Princess Angelishia's avatar

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Brief Crash... But We're Back Now!

As any of you on about a half hour ago probably noticed, we experienced a very brief crash! However, our wonderful devs patched everything up and we're back now!

We apologize for any inconvenience this might have caused!

April
siskataya (?) Community Member Post: 63632027_1078 created on Thu Apr 03, 2014 6:35 pm Posted: Thu Apr 03, 2014 6:35 pm siskataya's avatar

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We're up and stable! And info on Loyal's Bazaar!

Hey everyone!

Thanks so much for being patient while we sorted out some pesky issues - gah! Seems like when we were setting up the circus some of the circus clowns escaped and started to run amok -eek! Not to worry - we believe we've gotten them all back in their tiny cars, and Gaia should be working normally again. We're so very sorry for any inconvenience this may have caused you.

And speaking of the circus being in town, we're sure you've noticed that Loyal's Bazaar is now open - we hope you are enjoying it! I wanted people to be aware that a fair number of you who were eligible to join the Bazaar did not receive your invite due to the recent pesky glitches.

To find out if you are actually eligible to access Loyal's Bazaar, take the following steps: 1) Log out of your Gaia Online account 2) Login to your Gaia Online account again 3) Go to the shop landing page here: http://www.gaiaonline.com/loyalsbazaar/ which will show you your current status for eligibility in a counter near the bottom of the page!

In most cases, eligible people who were experiencing this glitch will have the issue resolved simply by logging out then logging in again.

Hope this is helpful - be well! Zero Omega (?) Admin Lead Post: 63632027_1079 created on Mon Apr 07, 2014 4:48 pm Posted: Mon Apr 07, 2014 4:48 pm Zero Omega's avatar

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Marketplace and Trade Gold Cap

Hey all,

Good news! We've increased the gold cap on the marketplace and trades, so you can now bid over the previous cap. This means for all you super competitive Flynn's Plunder bidders, you can starting crazy bidding wars! Thanks for your patience while we fixed this, good luck, and we hope you enjoy! Zero Omega (?) Admin Lead Post: 63632027_1080 created on Mon Apr 28, 2014 6:41 pm Posted: Mon Apr 28, 2014 6:41 pm Zero Omega's avatar

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Wishlist Bug Fixed

Hey Gaians,

We've pushed out a fix for that notorious wishlist bug that would result in your wishlist being wiped out. Your wishlists should now be safe from being deleted, time to rejoice and add all new items to it!

May
admin (?) Admin Lead Post: 63632027_1081 created on Sat May 03, 2014 10:50 pm Posted: Sat May 03, 2014 10:50 pm admin's avatar Offline

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Sugary Sweets Bug Fixed

Hello, everyone! We realize there was an issue with Sugary Sweets where Gaians weren't given the option to choose items. Good news! It's been fixed now. You can now win items to your hearts content! We apologize for any inconvenience. Have a great evening!

Grab some Sugary Sweets! admin (?) Admin Lead Post: 63632027_1083 created on Wed May 07, 2014 12:48 pm Posted: Wed May 07, 2014 12:48 pm admin's avatar Offline

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Gaia Cash Issue Resolved!

Hello, everyone! There was an issue previously where the 10% discount on Gaia Cash was not appearing on the Payments page. It's now been fixed, and everyone should be able to purchase their Gaia Cash at the appropriate discount now! We apologize for any inconvenience this may have caused and thank you for your patience! Zero Omega (?) Admin Lead Post: 63632027_1084 created on Wed May 07, 2014 2:17 pm Posted: Wed May 07, 2014 2:17 pm Zero Omega's avatar

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Policy Change We’d like to let you know about a policy change to the handling of reports. Going forward, all non-serious reports will be processed, only, if the incident occurred within 90 days of the report. This policy will only apply for new cases that are filed starting today.

For any questions regarding this change please email usertalk@gaiaonline.com. Zero Omega (?) Admin Lead Post: 63632027_1085 created on Wed May 07, 2014 5:03 pm Posted: Wed May 07, 2014 5:03 pm Zero Omega's avatar

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Boku and T-Mobile

Hello Gaians,

We wanted to let you know that our third-party mobile provider has informed us that T-Mobile is no longer providing mobile payments, as a result, T-Mobile customers will no longer be able to purchase Gaia Cash through Boku. If you have any questions regarding Boku and if/when T-Mobile will be supported again, then you may contact Boku at:

(866) 865-1173 or online at http://www.boku.com/support/.

We apologize for any inconveniences that this may cause and thank you for your understanding. Zero Omega (?) Admin Lead Post: 63632027_1086 created on Wed May 07, 2014 6:46 pm Posted: Wed May 07, 2014 6:46 pm Zero Omega's avatar

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Philosopher's Cache Bundles

There is an issue with the Philosopher's Cache bundles that we released in the Bifrost. Upon opening a 500 or 1000 pack, you will receive an error that says the following, "Data Validation Error The item was not found in your inventory." Do not worry, you still receive all 500 or 1000 Caches. Our development team is aware of this and will be looking into the issue. For the time being, you can ignore the error message. If you have come across this issue, please post in this thread: http://www.gaiaonline.com/forum/bug-report-technical-support/philosopher-s-cache-bundle-issue/t.91967153/ admin (?) Admin Lead Post: 63632027_1087 created on Thu May 08, 2014 1:42 pm Posted: Thu May 08, 2014 1:42 pm admin's avatar Offline

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Cutie Catcher II back to full cutieness!

Hello Gaians,

Earlier there was an issue with Cutie Catcher II where the "Green" option was working incorrectly. The issue has since been addressed and is now working perfectly! If you happened to have an incorrectly working Cutie Catcher from earlier in your inventory it should now properly give out rewards. Thank you for your patience, and sorry for any inconvenience! admin (?) Admin Lead Post: 63632027_1088 created on Tue May 13, 2014 2:36 pm Posted: Tue May 13, 2014 2:36 pm admin's avatar Offline

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Project Companion Clarification

Hello, Gaians!

We'd just like to clarify something about our newest custom project, Project Companion. Project Companion gives you the chance to win a Ruby Ticket, which allows you to partner with a Gaia artist to create your very own companion pet! This doesn't mean you are creating a companion character item, however. It'll be a new, adorable fuzzy friend! If you have any questions or would like to know more about this amazing opportunity, we encourage you to check out the Rules & FAQ in the Project Companion forum. Thank you, everyone! Zero Omega (?) Admin Lead Post: 63632027_1089 created on Tue May 20, 2014 7:26 pm Posted: Tue May 20, 2014 7:26 pm Zero Omega's avatar

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Site Outage Hello, Gaians

We apologize for any inconvenience caused by the site outage we just recovered from. We want to let you know that we are working hard to improve the experience for users. We hope that any issues that are present do not disrupt user experience, and as always, we take all measures to minimize the disruption.

Thanks for your understanding and cooperation. Zero Omega (?) Admin Lead Post: 63632027_1090 created on Tue May 20, 2014 8:30 pm Posted: Tue May 20, 2014 8:30 pm Zero Omega's avatar

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Flynn's Plunder Fubar Hello, Gaians

We're looking into what went wrong with Flynn's Plunder. We'll definitely make sure to get the items out to the users that won them at time of the last bid. admin (?) Admin Lead Post: 63632027_1091 created on Fri May 23, 2014 1:43 pm Posted: Fri May 23, 2014 1:43 pm admin's avatar Offline

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Spring Fling Contests

Hello, Gaians! We hope you're all loving the Spring Fling event. But did you know we've also got a bunch of contests going on as well? If you like to write, draw, take pictures, or even bake then you've got an excellent shot at winning some fabulous prizes! We invite you to take a look at the contest thread, linked below, and to get creative! We can't wait to see your entries. Happy Spring Fling, everyone!

Visit the Contest Thread! Narumi Misuhara (?) Gaia Staff Post: 63632027_1092 created on Thu May 29, 2014 9:02 pm Posted: Thu May 29, 2014 9:02 pm Narumi Misuhara's avatar

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Sentai/Shoujo Event!

Hope everyone is enjoying the event!

Choose your team wisely, and fight to keep it. The team you're on when the event ends will decide what item you receive!

Happy quoting! carbonphyber (?) Community Member Post: 63632027_1093 created on Fri May 30, 2014 2:40 pm Posted: Fri May 30, 2014 2:40 pm carbonphyber's avatar

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Forum Polls WHOOPS! Looks like a script went wonky and a lot of forum polls ended up with different poll options to vote on. We're looking into what happened and our options for how to fix it. I hope to have better news with the next Staff Update. carbonphyber (?) Community Member Post: 63632027_1094 created on Sat May 31, 2014 12:11 am Posted: Sat May 31, 2014 12:11 am carbonphyber's avatar

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Polls being restored I'm restoring the poll options text to a backup. It's not going very quickly, but hopefully will be done in the next 24 hours. We could do it faster, but we would lose all of the votes on all polls that have been running since the backup snapshot was taken. It's possible that some poll options text will be lost (or permanently in Swedish) and I'm very sorry for that. This should be limited to polls that were created in less than a 4 hour period before the script went rogue and demanded all poll options be written in Swedish.

We are in the process of fixing old content (Forum posts, Guild posts, PMs, Arena comments, Aquarium comments, etc) on Gaia so that content displays correctly. This fixing process will convert data so characters (think "letters", as in words, and grammar marks) display as intended and not displayed as an empty box or a question mark. This conversion script had a glitch that affected the poll options text. We will work hard to make sure that nothing similar affects any other content that gets converted.

carbonphyber Forum Polls WHOOPS! Looks like a script went wonky and a lot of forum polls ended up with different poll options to vote on. We're looking into what happened and our options for how to fix it. I hope to have better news with the next Staff Update. Narumi Misuhara (?) Gaia Staff Post: 63632027_1095 created on Sat May 31, 2014 2:28 am Posted: Sat May 31, 2014 2:28 am Narumi Misuhara's avatar

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QTD Event Hope everyone is still enjoying the event. Some of you may have noticed that there is now a counter beneath your avatar in the forum. This was done so you know just how awesome you are and to make it easier for you to track how you're doing on the last achievement. There's 3 in all so be sure to get them all!

Narumi Misuhara (?) Gaia Staff Post: 63632027_1096 created on Sat May 31, 2014 10:03 pm Posted: Sat May 31, 2014 10:03 pm Narumi Misuhara's avatar

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SentaiShoujo Update!

Letting everyone know the bug with the Sentai achievement not granting when you get switched to that team has been fixed. There is a known bug with the Hero achievement where it may grant prematurely, this bug will be left as is as this event is just meant to be silly fun, if you get it early ...Good!

For clarity, you should get one for either joining a team or for getting switched to a team. Two ways to get the same achievement!. Minus the aforementioned bug, the Hero achievement grants after you convert 25 people total no matter what team you were on. Final note, it may take up to an hour for the achievement to actually get granted to you once you have met the right conditions.

The event will be turned off June 1st at midnight PDT. Event grants will take place that week for the respective teams.

Have fun!.

June
Zero Omega (?) Admin Lead Post: 63632027_1097 created on Wed Jun 04, 2014 6:45 pm Posted: Wed Jun 04, 2014 6:45 pm Zero Omega's avatar

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Reminder: Mobile Phone Scams and Password Phishing

Hey Gaians,

We'd like to take a moment to just remind everyone about how to identify mobile phone scams and recognizing password phishing attempts. We urge you all to take a moment to read a few handy guides we created to help see how these scams work and how to prevent getting caught in them.

Beware! Mobile Phone Scam Recognizing and Reporting Password Phishing

Stay safe, all! admin (?) Admin Lead Post: 63632027_1098 created on Thu Jun 05, 2014 10:02 pm Posted: Thu Jun 05, 2014 10:02 pm admin's avatar Offline

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Marketplace Tax Increase

Hello all, tomorrow, June 6, 2014 we will be raising the Marketplace tax from 2% to 3%. We believe that a 1% increase will allow us to sink more gold while not significantly impacting your Marketplace experience.

If you have any concerns about the change, please feel free to contact us and provide feedback at usertalk [at] gaiaonline [dot] com. Zero Omega (?) Admin Lead Post: 63632027_1099 created on Fri Jun 06, 2014 7:13 pm Posted: Fri Jun 06, 2014 7:13 pm Zero Omega's avatar

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Ultimate Game Card and Ultimate Points Retiring

Hey Gaians,

We just got word that Ultimate Game Card (UGC) will be retiring later this year. Ultimate Game Cards are in the process of being pulled from all retail stores and removed from online resellers. You will no longer be able to buy Ultimate Game Cards after August 15th, 2014.

The last day to redeem your activated UGC codes will be September 30, 2014. So please remember to redeem your UGC codes before that date.

Related to the UGC product retirement, UltimatePoints (UPoints) will also be shut down. The last day to redeem your UPoints will be September 30, 2014. For more information, please visit the Ultimate Game Card and Ultimate Pay sites at: http://www.ultimategamecard.com/ https://site.ultimatepay.com/

Never fear! We still have an array of ways you can get Gaia Cash, such as PayPal, Rixty, Oink, through your mobile phone, Zeevex cards, or even AutoCash, our monthly subscription plan! For more information, check out our payments page, AutoCash page, and card redemption page. Zero Omega (?) Admin Lead Post: 63632027_1100 created on Fri Jun 13, 2014 5:48 pm Posted: Fri Jun 13, 2014 5:48 pm Zero Omega's avatar

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Marketplace Misprice Policy

Hello all,

We're formally changing our policy on Marketplace misprices. If you have mispriced an item on the Marketplace, you will have three days from the time you mispriced the item to file a ticket and request a reversal. Any tickets currently in our queue will not be impacted by this change, however, any new tickets filed will be following our new policy. Remember that this is a one time exception per account. Thank you for your understanding! Zero Omega (?) Admin Lead Post: 63632027_1101 created on Mon Jun 16, 2014 2:02 pm Posted: Mon Jun 16, 2014 2:02 pm Zero Omega's avatar

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AutoCash Maintenance

Hey Gaians,

We received word from our partner PlaySpan that they will be doing some maintenance on their systems which will temporarily make AutoCash unavailable. This maintenance will start today, June 16, 2014 at 7:00pm PDT and last until 9:00pm PDT. During that time you will not be able to subscribe or adjust your AutoCash settings. We apologize for the inconvenience and thank you for your understanding. Zero Omega (?) Admin Lead Post: 63632027_1102 created on Mon Jun 16, 2014 8:44 pm Posted: Mon Jun 16, 2014 8:44 pm Zero Omega's avatar

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Friend Invite Bug

Hey all,

We're aware of a bug in the Friend Invite feature where you will no longer receive rewards after you invite a certain number of friends. Our developers are looking into this situation right now. In the meantime, if you did not receive your rewards from this, please post here: http://www.gaiaonline.com/forum/bug-report-technical-support/friend-invite-registration-bug/t.92666231/

We'd like to apologize for any inconvenience this may have caused and we thank you for your understanding and cooperation! Zero Omega (?) Admin Lead Post: 63632027_1103 created on Mon Jun 16, 2014 11:12 pm Posted: Mon Jun 16, 2014 11:12 pm Zero Omega's avatar

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Friend Invite Bug Part 2

Hey all,

The thread we asked you to post in was locked, it is now unlocked, please post here: http://www.gaiaonline.com/forum/bug-report-technical-support/friend-invite-registration-bug/t.92666231/

Sorry for the confusion! [NPC] Dr. Singh (?) NPC Post: 63632027_1104 created on Tue Jun 17, 2014 4:28 pm Posted: Tue Jun 17, 2014 4:28 pm [NPC] Dr. Singh's avatar Offline

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Got an EI story idea? Share it with us!

Hello, my little chums of scientific curiosity! As you all know I am Dr. Singh, head of the Evolving Item Labs, and discoverer of all the amazing EIs we've had in the past. But since I'm on the hunt for a new Lab Assistant I'm dying to hear all your incredible ideas for future Evolving Items! Will it be a tragic love story like the tale of Sainte Ciel and Rosamund? A gory epic of revenge like Antipathy? Or perhaps you enjoy the fashion-oriented sweetness of Pandaista? Then make sure you visit the link below to post your fabulous ideas!

After all, you never know who might be reading them... If someone likes your idea, they might drop by and give you a gift! We look forward to reading over all your fascinating designs, Gaians! For SCIENCE!

Post Your Ideas!

Visit La Victoire! Zero Omega (?) Admin Lead Post: 63632027_1105 created on Tue Jun 17, 2014 6:16 pm Posted: Tue Jun 17, 2014 6:16 pm Zero Omega's avatar

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Elysium's Gate Woes

Hey all,

We're looking into a bug with Elysium's Gate grants are not happening even though you donated more than what the individual contribution lists. If you did not receive a grant for this, please file a ticket with our Help Center, which you can find here: Contact Us. Please include a screenshot with your ticket!

For assistance on filing a ticket, please read our thread here: How to file a ticket

Thanks for your understand and apologies for the inconvenience! Narumi Misuhara (?) Gaia Staff Post: 63632027_1106 created on Wed Jun 18, 2014 1:01 pm Posted: Wed Jun 18, 2014 1:01 pm Narumi Misuhara's avatar

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Find Friends Grant Fixed

Hello, I just wanted to tell you that the bug with Find Friends that granted you far less than 5 million gold has been fixed. It will now grant you the correct amount. If you were one of the people who did not receive the proper amount of gold please post in this thread. After today the thread will be locked.

If you haven't already, take advantage of the feature and Find Friends! Zero Omega (?) Admin Lead Post: 63632027_1107 created on Fri Jun 20, 2014 4:33 pm Posted: Fri Jun 20, 2014 4:33 pm Zero Omega's avatar

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Elysium's Gate Achievements

Hey all,

We're looking into the situation where achievements have not been granted for your donation to Elysium's Gate. We'll be looking into making sure everyone who qualified for their achievements gets them. Sorry for the inconvenience! Zero Omega (?) Admin Lead Post: 63632027_1108 created on Fri Jun 20, 2014 8:30 pm Posted: Fri Jun 20, 2014 8:30 pm Zero Omega's avatar

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Admin PM Reports

Hey all,

We have been receiving a lot of reports against Admin for the Gaia Cash PMs that have been sent out. We certainly understand users want to provide their feedback about the PMs, however, reporting the PM is not the proper way to do it. If you wish to leave your feedback about the PMs, please post your feedback in this thread. Please do not report the PMs as it does clog up the report system. If this happens, we cannot get to your other reports which is a bad experience for everyone. Going forward we will have to close out any reports filed against Admin for these PMs. Thank you for your understanding and cooperation! Zero Omega (?) Admin Lead Post: 63632027_1109 created on Mon Jun 23, 2014 1:27 pm Posted: Mon Jun 23, 2014 1:27 pm Zero Omega's avatar

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Candy Pop Popped

Hey all,

Over the weekend we had a slight bug with the Candy Pop item. This issue has now been resolved. If you have a Candy Pop, you can open it up without any issue! Sorry for the inconvenience! Zero Omega (?) Admin Lead Post: 63632027_1110 created on Wed Jun 25, 2014 4:41 pm Posted: Wed Jun 25, 2014 4:41 pm Zero Omega's avatar

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Elysium's Gate Achievements

Hey all,

We wanted to let you know that we have finished granting the Elysium's Gate achievements to everyone who qualified for them. If you do not receive the "CONGRAZZLES" pop-up telling you that the achievement granted, then please check your achievements page. If you still believe that you're missing achievements or items from donating to Elysium's Gate, please file a ticket and we'll look into it. Thank you for all your patience and understanding!

admin (?) Admin Lead Post: 63632027_1111 created on Wed Jun 25, 2014 4:46 pm Posted: Wed Jun 25, 2014 4:46 pm admin's avatar Offline

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Booty Grab Cap Increased!

Hello Booty Grabber's! I'm just letting you know that the daily cap for Booty Grab has been increased! You can now earn up to 500,000 gold a day from playing Booty Grab!!!

...So if you're looking to earn some extra gold, go visit the Aquarium forum and grab some booty! Zero Omega (?) Admin Lead Post: 63632027_1112 created on Fri Jun 27, 2014 5:57 pm Posted: Fri Jun 27, 2014 5:57 pm Zero Omega's avatar

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Avatar Issues

Hey all,

We're currently experiencing some errors with our avatar system where you could not see avatars or items. This has been resolved and you should be seeing avatars again shortly. Sorry for the inconvenience! Princess Angelishia (?) Gaia Staff Post: 63632027_1113 created on Sat Jun 28, 2014 1:47 pm Posted: Sat Jun 28, 2014 1:47 pm Princess Angelishia's avatar

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Celestial Troubles

Hi all!

Our new Celestial Rivalry item was having some trouble granting prizes. Sorry about that! I'm happy to announce that the item is cooperating now, and you should all be able to get your Celestial Goodies!

Check it Out Princess Angelishia (?) Gaia Staff Post: 63632027_1114 created on Sat Jun 28, 2014 11:48 pm Posted: Sat Jun 28, 2014 11:48 pm Princess Angelishia's avatar

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Summer Sale Limited Quantity Items

Hi again all! Are you enjoying our summer sale as much as I am?

I just wanted to take a moment to let you know that we have decided to improve our policy on the Summer Sale Limited Quantity Items to make them even more of a spectacular deal! Any limited edition items from the Summer Sale 2k14 will not be released again for 2 whole years! That's right! So get them while they're hot... and available!

The items that will not be gracing the shelves of any Gaia Online store again for what's practically a digital lifetime are:

★ Fallen Gatekeeper ★ Petite Petal ★ Instafame ★ Simmering Remorse ★ Ellie's Forever Tresses ★ Instaselfie

Thank you for your time, and enjoy the rest of your weekend! c:

And if you haven't already...

Check Out the Summer Sale! admin (?) Admin Lead Post: 63632027_1115 created on Sun Jun 29, 2014 11:54 pm Posted: Sun Jun 29, 2014 11:54 pm admin's avatar Offline

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Summer Sale Raffle

Hey Gaians!

Just wanted to be sure you didn’t miss a big sitewide event going on right now! In addition to our Summer Sale, we’re having our Summer Sale Raffle! Each purchase made in La Victoire during our big Summer Sale counts as an entry… and there’s even a free entry method!

What’s the prize you ask? The winner will receive EVERY SINGLE ITEM that's been in the whole summer sale, even the surprise items! We’ll even be reserving 1 copy of all the super limited quantity items for our lucky winner!

Read the Rules & FAQ

Check Out The Sale