2018/Jul-Dec/Announcements/Staff Updates

03 Double Tie-Dye Ticket Color Scheme Update


Double Tie-Dye Ticket Color Scheme Update

We have added 5 new scheme options to the Project Double Tie-Dye Ticket! Check out the full list including the new options here~

These are additions only and we will not be removing any previously available schemes. The new schemes can be used immediately; there is no wait.

More information about the Project Double Tie-Dye Ticket can be found here. If you have any additional questions, e-mail us at project-recolor@gaiaonline.com

03 Ask the Staff


Ask the Staff

Hey Gaians,

Unfortunately due to a staffing issue we will have to push ATS to next week. Our apologies for the inconvenience and thank you for your understanding! Please feel free to post any questions you might have in our pre-event thread!

03 Angel Item & Project Recolor Update


Angel Item & Project Recolor Update

Hey everyone! Are you enjoying the sale and your holiday?!

Just thought I'd pop in and let you all know that when recoloring the newly separated Angel Items, we will allow you to combine all 5 items into 1 item to recolor! No more worries about not being able to recolor the full beauty of these sets into your favorite schemes! Only sweet dreams and happy thoughts now!

See you soon!

<3 Seduces

10 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

12 Vote For Your Favorite NPC!


Vote For Your Favorite NPC!

We want to know who your favorite NPC's are! Over the years Gaia had created a lot of NPC's, and we'd like to know who are your favorites for future projects to come!

Come support your favorite NPC's by going to the link below and voting for your favorite! You can vote up to 10 NPC's so don't worry about having to decide who goes on top.

Click Here To Vote

16 Turning off old games


Turning off old games

For security reasons, we will be turning off some of the old games that uses our old game servers. Those games include:


 * Slots
 * Pinball
 * Tiles
 * BlackJack
 * LoveFactory
 * Friend Chat

The more popular games such as Towns 1, Jigsaw and Fishing will continue running as we create new versions for them.

I know that many of these games are many Gaian's favorites throughout the years, and we will try our best to refresh those games as soon as possible.

Click here to vote and leave comment for your favorite game

17 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

17 aquarium updates


aquarium updates

We've adjusted the payout for Booty Grab, and gave some extra bonus for those getting Platinum payout.

The long standing fish expire bug had also been fixed. There shouldn't be fishes stuck in your tank anymore. Sorry for the long wait.

18 Community Picks: Summer Hellcation!


Community Picks: Summer Hellcation!

Hey everyone! We have a brand new community picks contest that has just started. Why don't you head on over to the contest and check it out?

19 Payment Flow Issues


Payment Flow Issues

Hello, Gaians! We experienced a some PayPal difficulties these past couple days, and we were wondering if you were affected. If you're still experiencing difficulties, please post in this thread so we can squash these bugs!

Thank you for your time!

24 Ask the Staff


Ask the Staff

Hey Gaians,

Due to a shortage of available staff this week, we will have to push back this week's Ask the Staff to next week, Tuesday, July 31, 2018. If you can't make it, please make sure to post in our pre-event thread. Our apologies for the inconvenience and thank you for your understanding!

25 Gaia Summer Vacation Comic Contest!


Gaia Summer Vacation Comic Contest!

It is Wednesday my dudes and I am here to share a brand new community contest all about summer vacation! Create a comic depicting what our NPCs or Gaia staff are doing on summer vacation and you could win a fabulous prize package. Hurry though, this contest ends August 24, 2018~!

Enter the Contest!

25 Angel Subscription Issue Fixed


Angel Subscription Issue Fixed

Hello, Gaians! We know there have been some difficulties subscribing to Angel Subscription, and are happy to announce that it is working again now!

If you have any other issues, please let us know in the Bug Report and Technical Support Forum so we can squash any other bugs!

Thank you for your time!

30 Junked Up Thirsty Bundle Error


Junked Up Thirsty Bundle Error

Hi all! There was an issue with the Junked Up bundle that entered the store this morning where it had the wrong name and didn't have the correct bundle exclusive in it This has been fixed and will display correctly in the store in a minute or two, but if you bought and opened the bundle before it was fixed, please file a ticket at our Help Center and we'll get you the correct item as soon as we can. Sorry for the mix up!

31 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

01 SmashBlox


SmashBlox

SmashBlox issues have been fixed. Happy Smashing!

02 Runway granting and sorting fixed


Runway granting and sorting fixed

We finally found the real problem behind prizes not being granted properly at the first of the month. We also found some inconsistency in sorting votes, and the results between winning prizes will be properly reflected in the Runway Museum starting August 3rd, 2018.

Thank you for your patience.

03 Runway voting working again


Runway voting working again

The voting system for Runway is working once again. We made a lot of bug fixes yesterday to ensure that the system would run faster and be more stable moving forward. This should be the last bug in a long while. Sorry for the wait!

03 Project Recolor Update


Project Recolor Update

Hi there~

A quick update to how we will be handling things over at Project Recolor. We will no longer be allowing custom pose names. Pose names will either be the same as the original item or, in the case of our License tickets, the color or scheme, whichever fits the pose best.

If your order has been previously accepted with custom pose names it will be allowed, but any orders that are unaccepted will not be allowed to have custom pose names!

As always, if you have any questions feel free to email us at project-recolor[at]gaiaonline.com

07 zOMG Graveyard Pier fixed


zOMG Graveyard Pier fixed

For those who are stuck at Graveyard Pier, the Pancake NPC is back and now you can talk to the NPC and exit the area.

Sorry for the week long bug.

07 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

08 Avatar Builder Disabled


Avatar Builder Disabled

Hi all! Avatar builder is down for a little bit for...reasons It'll be back up later today, though, just keep your eyes peeled for stuff coming soon™

08 Avatar Builder Back Online


Avatar Builder Back Online

Hi all! Avi builder is back up and running! Happy outfit crafting~

08 More Cookies at Cookie Camp


More Cookies at Cookie Camp

By popular demand, the event is extended until Sunday, August 12, 11:59 PM PDT! Thank you for your support! [ Summer Event Landing Page ]

10 Let's Talk About The Community!


Let's Talk About The Community!

Hey Gaians! Happy Friday~ Today, We want to have an open discussion about the Gaia Community and would love to hear your thoughts at this thread: The Gaia Community & You!.

See you there!

10 Project Recolor Update/ Tie Dye Changes


Project Recolor Update/ Tie Dye Changes

Hey everybody! Happy Friday! How's everyone doing? Getting some good food tonight? I think I'll get sushi maybe...

OH RIGHT, BACK TO WHY I WAS HERE! September 1st 12:01AM PDT, we will be changing our Tie Dye Rotation! Enjoy a little sneak peak to what's to come!

LOOK RIGHT HERE! I'M BEING SUBTLE

13 Friend Chat Under Maintenance


Friend Chat Under Maintenance

We're performing some server maintenance today, so the Friends Chat feature might encounter some outage. The maintenance work should be done by 5PM, PST.

14 Ask the Staff


Ask the Staff

Hey Gaians,

Unfortunately due to a shortage of available staff this week for Ask the Staff we'll have to push it back to next week, Tuesday, August 21, 2018 at 4:00pm PDT. Our apologies for the inconvenience and thank you for your understanding! If you're unable to make it next week, be sure to post your question in our pre-event thread here!

14 Summer Event Conclusion


Summer Event Conclusion

Hello, Gaians! Thank you to everyone who participated in last week's summer event! (plus, a huge shout out to everyone who worked on it!) So many cookies, fruits, candies and ducks were collected! We introduced to you all a global challenge of getting at least 10 threads to 1000 stages, and y'all were able to successfully complete this challenge!

Congratulations for unlocking this reward, please enjoy all of these new emotes available to you now! Happy posting!

14 Towns 2 login error


Towns 2 login error

We've encountered errors during the Towns 2 server upgrade. The issue should be fixed in a few minutes. Sorry for the inconvenience!

14 Avatar Builder Disabled


Avatar Builder Disabled

Hi all! Avatar builder has been disabled, and will be disabled until some time before noon PDT tomorrow because something's coming...

We'll let you know when it's back up!

15 Avatar Builder Enabled


Avatar Builder Enabled

Hello everyone! Sorry for the delay, but avatar builder is back online! Happy crafting!

18 Gaia Journals Fixed


Gaia Journals Fixed

Sorry for the downtime. We added new journal entry to the notification system today, but there were a few bugs to ironed out. We'll be implementing a few optimizations later tonight or tomorrow. Thank you for your patience!

21 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

21 ATS will happen again on Wednesday, August 22nd


ATS will happen again on Wednesday, August 22nd

Due to today's server outage, ATS will be postponed to Wednesday, August 22nd.

Meanwhile, we are fixing the server issue and the site will resume operation as soon as possible. Sorry for the outage!

22 Ask the Staff Retry!


Ask the Staff Retry!

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

22 Runway Museum Fixed


Runway Museum Fixed

For the past two weeks the Runway museum had a major problem:

- on the first page, the first place winner is missing - pages 2 and over will only show entries from page 1

It was a silly problem on my part after re-writing the engine. The problem should be fixed now.

23 Gaia Summer Vacation Comic Contest Ends Tomorrow!


Gaia Summer Vacation Comic Contest Ends Tomorrow!

Hey Gaians! Don't forget that the Gaia Summer Vacation Comic Contest ends tomorrow, August 24 2018, at 10:00am Pacific! There's still time to enter. Don't miss out~

24 Community Picks: Wizard Academy


Community Picks: Wizard Academy

Happy Friday, Gaians~ We have a brand new Community Picks Contest that's just started. You will need to enter quickly though: This contest ends on 8/27!

[ Community Picks: Wizard Academy ]

28 Dumpster Dive Update


Dumpster Dive Update

Dumpster Dive had been a feature where items are found in the order of which the items were dumped/donated. Starting today, Dumpster Dive will reveal a random item in the dumpster, so you'll have less chance to get the same item back to back.

Have fun diving!

28 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

28 Last Call for Summer Tie-Dye Schemes!


Last Call for Summer Tie-Dye Schemes!

Hey guys!

This is a quick reminder that our Tie-Dye color schemes will be rolling over on September 1st and 12:01 AM PDT

There's only a couple more days to redeem your Tie-Dye tickets for this spread of schemes. After the first we will be switching over to our fall collection of colors!

As always if you have any questions feel free to email us at project-recolor@gaiaonline.com ~

28 Notification system fixed


Notification system fixed

The notification settings are now fixed. Please visit https://www.gaiaonline.com/mygaia/settings to confirm your notification settings. Thank you for your patience!

28 Runway Museum Update


Runway Museum Update

The bug with the last page missing from Runway Museum is fixed.

We've also added a Runway Museum page where you can browse all previous Runway contests and access their Runway Museum directly. You can access it here:

Runway Museum Listing

30 Gaia Runway Updates


Gaia Runway Updates

Hello everyone,

We've recently released some updates for Runway which includes changes on the voting page itself, where the top 5 entries section had been replaced with a section that highlight popular entries within the top 25% bracket. This change is to accompany some of the security features released today.

We had implemented a security system to detect and remove votes that are considered as bots or cheats. Moderator tools had also been improved. Hopefully this will keep Runway contests fair and equal moving forward.

01 Project Recolor Update!


Project Recolor Update!

Hello again!

First up, we have changed our tie-dye schemes over to fall officially! These schemes can be seen here!

Second, a bit of change to how we count poses. Orders submitted after this announcement can count v1 and v2 arms as one pose, similar to how we stack leg poses!

As always, feel free to email any questions to project-recolor@gaiaonline.com !

04 Project Recolor & Lisa's Rainbow Update!


Project Recolor & Lisa's Rainbow Update!

Hey there everyone! Did you enjoy your Labor Day Weekend?! Wow me too!!

Just wanted to let you all know, with the addition of Lisa's Rainbow, when using a recolor ticket, you can recolor a full series ie Sweltering Semester Series or Listen to the Lyrics Series! (up to 10 poses of course!)

04 zOMG back online


zOMG back online

Looks like we had some server issues yesterday night. zOMG should be back online now. Sorry for the downtime!

04 Ask the Staff


Ask the Staff

Hey Gaians,

Unfortunately we're gonna have to push this week's Ask the Staff to next Tuesday, 9/11/2018, as our staff is busy catching back up from the holiday weekend. If you can't make it next week, then please feel free to post your question in our pre-event thread. Our apologies for the inconvenience and thanks for your understanding!

06 Pulldown menu fixed


Pulldown menu fixed

Apparently the newly updated Chrome and Safari browser had problem with some older scripts in our system. The pull down menu should be fixed now. Thank you for your patience!

06 Avatar Arena Has Returned


Avatar Arena Has Returned

The avatar arena has finally returned. For those who want to show off your avatars and get see how you score, head over to the submission link below. Voting will begin next Monday, September 10th!

Submit Your Avatar in the arena!

10 Another Runway Update


Another Runway Update

We've just updated Runway yet again as part of the server migration with the following changes:

- Runway entries are now stored in faster cloud storage - Highlighted avatars will continuously refresh while voting, updating every 5 votes - Runway Museum listing now shows thumbnails of each theme

Please visit the feedback thread if you found any problems or have any feedback! Runway feedback thread

11 Running Flash games on Gaia


Running Flash games on Gaia

Recenty there had been changes to Google Chrome that will disable flash support upon every restart of the Chrome browser.

Please follow the following steps to enable Flash support permanently.

You can cut and past this link: chrome://flags/#enable-ephemeral-flash-permission

http://s.cdn.gaiaonline.com/images/Gaia_Flash/gaia-flash-permission.jpg

11 Gaia Runway Enter Contest Bug Fixed


Gaia Runway Enter Contest Bug Fixed

Sorry there was a bug which kept contestants from entering the Runway contests. The bug had now been fixed. Sorry for the wait!

11 Runway Voting Now Fixed


Runway Voting Now Fixed

Sorry the last update broke voting. Runway should be stable now.

11 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

12 Aquarium Signature Link


Aquarium Signature Link

With recent changes to flash plugins on popular browsers, The "Visit Aquarium" link inside aquarium signatures no longer works.

We've added an HTML link right underneath aquarium signatures in light of these changes.

18 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

19 Community Picks: Back to School!


Community Picks: Back to School!

Hi all! We've got a new Community Picks contest for you all starting as of just a few minutes ago! Get your entries in soon though, because you've only got a week to do it! The contest ends at 11:59 AM PDT on September 26th, so good luck!

Community Picks: Back to School!

25 Shop The Look Bundle Error


Shop The Look Bundle Error

Hi all! There was an issue with the Shop the Look: Moon of Chang'e bundle where it was granting the hair pose for the Moon of Chang'e item instead of the full set. The bundle has been fixed, but for those of you who opened the bundle before it was fixed, the item will be replaced shortly. Our apologies for the error!

25 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

01 Runway Broken Today


Runway Broken Today

Runway voting isn't working today, and will resume voting tomorrow.

Just when we thought all Runway bugs were fixed, we had one more bug that got in the way when the month rolls around, and unfortunately no entries were made on September 30, 2018. No entry fees should be taken and no free GCash entry tokens were taken. We will find another day to re-release the Runway themes for September 30th.

02 Ask the Staff


Ask the Staff

Hey Gaians,

Unfortunately we're gonna have to push this week's Ask the Staff to next Tuesday, 10/9/2018, due to staffing issues. If you can't make it next week, then please feel free to post your question in our pre-event thread. Our apologies for the inconvenience and thanks for your understanding!

03 Lisa's Rainbow & Project Recolor Reminder


Lisa's Rainbow & Project Recolor Reminder

hey u up? wyd?

Just a reminder that when using a recolor ticket to recolor Lisa's Rainbow items, you are allowed to recolor the full set!

We do not allow the poses to be recolored separately without the use of the following tickets: Beautician License (hairs) Stylist Licence (faces/makeup) Accessory License (accessories to our discretion)

-sent from gphone 9

09 Sycamorte Art Contest


Sycamorte Art Contest

Hi High Hi High Hi Gaians! We have a brand new community contest we've kicked off to celebrate the release of Lake Kindred Origins. Why don't you check it out?

See you there ~

09 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

10 Avatar Arena Is Back


Avatar Arena Is Back

Most of the migration for the avatar arena is complete. You can once again enter the arena. Please note that some of the thumbnails might not work properly until later tomorrow. Sorry for the wait!

10 Project Recolor/Custom Update


Project Recolor/Custom Update

Hello!

I am here to bring you some updates regarding usermade items and character limits.

The following changes will be applied to any Project Recolor and/or Custom order that has not yet been accepted:

Item names will be limited to 35 characters not including spaces. Item descriptions will be limited to 150 characters including spaces.

All item names and descriptions are still subject to approval, which is at our discretion.

If you have any questions, don't hesitate to e-mail us at project-recolor@gaiaonline.com or project-custom@gaiaonline.com

11 Avatars broken until 3PM, PST


Avatars broken until 3PM, PST

Sorry we ran into a problem with the avatar system. The fix had been pushed out and avatars should be back within a few minutes.

12 Gaia Outfit update


Gaia Outfit update

Hello everyone,

Today we've moved Gaia Outfits to our new storage facility. The changes will affect the outfit feature inside the inventory system, as well as the sell outfit feature in the marketplace.

If you experience any missing outfit or have trouble with buying or selling outfits, please report any errors on the feedback thread.

As part of the update we also fixed the bug where outfits with one or more missing items would fail to apply on your avatar, as well as a bug where selected outfits would fail to save.

Outfits feedback thread

15 More Avatar and Outfit System fixes


More Avatar and Outfit System fixes

We had made few more fixes to the avatar system that should affect outfit equipping also.

If you are having any problems, please let us know on the feedback thread:

Avatar Outfit feedback thread

16 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away and check out a special announcement that we have in the thread!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

17 Gaia Pumpkin Carving Contest!


Gaia Pumpkin Carving Contest!

Hey Gaians! What did the pumpkin say to the pumpkin carver? stan loona cut it out!

Okay, okay... bad jokes aside I'm here to announce a brand new community contest just in time for Halloween. It's a pumpkin carving contest. Put your carving skills to the test and you may win a sweet prize. Everyone who enters has a chance at winning! Don't miss out

[ Pumpkin Carving Contest ]

18 Gaia Towns workin again


Gaia Towns workin again

Avatars in Gaia Towns and Rally is working again. We did another big migration push today and broke a couple of things. There will be more changes today but we'll keep a close eye on potential bugs. Thank you for your patience!

18 Avatar Arena Under Construction


Avatar Arena Under Construction

We are in progress on migrating the Avatar Arena, so some images are still broken.

The avatar entries have been fixed, but thumbnails are still broken. They should be fixed before 7pm, PST.

19 Towns Not Working


Towns Not Working

We are having trouble with our chat server which is responsible for running Towns, Virtual Hollywood, and Rally. We should have it up and running by early morning

19 Save avatar problem


Save avatar problem

Hi All. We are aware that many Gaians are having trouble saving their avatars and we are working on the problem.

19 Towns are back!


Towns are back!

The chat server issue has been fixed! Towns, Rally, and Virtual Hollywood are back online!

19 Avatar saving is working again


Avatar saving is working again

Sorry for the delay. We had some issues to figure out with the new storage system. Reverting to the old system for now until we can figure it out!

23 Moving Day is Oct 29 - Please Pardon The Dust


Moving Day is Oct 29 - Please Pardon The Dust

Hello everyone,

Next Monday, October 29th, we will be making the great migration to cloud computing services. There might be some downtime in the early morning from 1am to 5am, and there will probably be various bugs which would affect certain features from working properly.

We will work swiftly throughout the week to fix any bugs caused by the migration. Please be patient with us as we get everything running 100%. After all the hard work, we should have a more stable and responsive Gaia moving forward.

23 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

24 Astra Items Disabled For Now


Astra Items Disabled For Now

We've received a lot of reports concerning avatars with astra items are not showing up in the dress up screen. The animation feature for Astra items had been disabled for now as we focus on server migration, and we will restore the feature once we figure out the cause for the outage. Sorry for the inconvenience.

24 Rainbow Parcel Update


Rainbow Parcel Update

Hello again!

Quick update! We will now allow 1 lucky catch item per Rainbow Parcel! Like the Diamond Ticket, you are allowed to pick a LC set for your exclusive or suggest a LC set in your list, however you are not guaranteed the LC item from the latter!

Thank you for reading!

24 Avatar Builder Links Changes


Avatar Builder Links Changes

For those who are using the Avatar Builder links in your posts or listings, please note that the links to your avatar builder images had been changed

From: //gaia.hs.llnwd.net/e1/

To: https://a1cdn.gaiaonline.com/dress-up/avatar/

We also found that the old Avatar Builder had a terrible bug which did not sort the files correctly and ended up with gigabytes of avatars that weren't used at all. Because of that, we will be phasing out the old avatar builder path, and they will last for 2 years since creation.

On top of that, we will create an new function to create permanent links for your avatar builder images moving forward.

25 Trick or treat!


Trick or treat!

Trick or treating has begun! Visit the shops to grab some candy and check out the wonderful costumes!

29 The Big Migration Starts Now


The Big Migration Starts Now

In a few minutes, we will be migrating servers over the new systems. Please expect outages today for a few hours.

Games such as zOMG and Towns and flash based games might take some more time to restore.

Thank you for your patience!

29 Things not working right now


Things not working right now

Good morning! Work for the migration is still underway, and currently these features are not working at the moment:

- search (forum, avatar, favorites) - zomg - flash games

We will be fixing them ASAP!


 * avatar features had been fixed

29 Halloween Event Item Grant Error


Halloween Event Item Grant Error

Hello everyone!

There was a nasty bug this morning which made the Halloween event granted older Halloween Event items as prizes.

For those who are affected, please keep those items in your inventory, and our system will swap those items out with the 2018 prizes later today.

29 Please use www.gaiaonline.com instead of gaiaonline.com


Please use www.gaiaonline.com instead of gaiaonline.com

Due to some configuration issues, "gaiaonline.com" without the "www" does not work today, so please tell all your friends to use the full "www.gaiaonline.com" when logging into Gaia today. We should have this error fixed by tomorrow.

Also the item shops had been broken for the past few hours, but should be fixed within the next few minutes.

29 Gaia Stores Finally Back


Gaia Stores Finally Back

Sorry for the long, long wait. We haven't setup the debugging tools so a few simple bugs took hours to fix.

We'll be working on marketplace next.

29 Gaia Stores Finally Back


Gaia Stores Finally Back

Sorry for the long, long wait. We haven't setup the debugging tools so a few simple bugs took hours to fix.

We'll be working on marketplace next.

30 Marketplace is up, but servers are still shaky


Marketplace is up, but servers are still shaky

The marketplace is up and running fine now, however Gaia's web servers are still having lag issues. Please hang tight as we troubleshoot the issues. Thank you for your patience!

30 Time Change on User Items


Time Change on User Items

Hi all! The usermade items that were announced this morning actually originally hit the shop yesterday, but because La Victoire was inaccessible for the greater part of the day, we've extended their stay an additional 24 hours so that they'll be available (and accessible!) for the full 7 day span user items normally get.

We'll continue to keep you posted with updates as we have them!

31 Image Migration In Progress


Image Migration In Progress

We are currently moving all the images to the new servers. So some images might be broken for a couple of hours.

Things are getting much more stable now. Sorry for the delay in bringing back Towns and zOMG. We will be working on them very soon! (as soon as I take a nap)

31 Community Contest Extensions!


Community Contest Extensions!

Hey Gaians~

I hope you're enjoying your Halloween! Due to the ongoing server migration we've decided to extend the deadline to enter the Pumpkin Carving Contest and the Lake Kindred Origins Sycamorte Art Contest to November 7 so you still have plenty of time to participate! Don't miss out on the chance to win some sweet prizes

Gaia Pumpkin Carving Contest

Lake Kindred Origins Sycamorte Art Contest

31 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! This will be my last Ask the Staff! You can check it out here! It runs until whenever we decide to close it! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

31 Why Server Migration Over Halloween?


Why Server Migration Over Halloween?

First of all, apologies for having so many bugs and issues over the Halloween event. I know that the connection errors had been interrupting the event, and you're having issues with wearing the event items also.

3 years ago we signed a contract with our service provider Equinox and that contract terminates at the end of October. And when they realized that we're taking our business to Amazon they were not pleased. We asked the provider if they would extend our service for just a few more days since we have a event for Halloween, and our answer was a prompt "no can do". It's an unfortunate situation and I'm sorry for the trouble this migration had cost you all. We will work our hardest to fix all the bugs and issues and won't rest until the site is stable again.

31 Graphics Server Is Up


Graphics Server Is Up

We just spent the last 45 minutes transferring the graphics server. Some of you might encounter broken pages or the BBCode buttons not working during the move, but they should be running in a few minutes, and all the broken images in avatar dress up and most of the site should all be fixed also.

01 Page Errors Finally Fixed


Page Errors Finally Fixed

Sorry we had trouble with the javascript server and many of the pages broke. Things should be okay now.

02 zOMG is Back Online


zOMG is Back Online

zOMG is finally back online! The Halloween event is still available until November 12. Trick or Treating within Barton Towns inside zOMG should be available during night time also. Sorry for the downtime!

03 zOMG connection issue fixed


zOMG connection issue fixed

Sorry lots of you had reported about connection issue with zOMG yesterday. After hours of troubleshooting we finally found what the problem was and fixed it.

zOMG should be fully working now. We are close to putting Towns back online.

03 Broken item fixed


Broken item fixed

There were about 50 items that were broken after the migration due to some missing sprites. Those items should be fixed now, please try again if you were having trouble with your items in the past few days.

03 Gaia Towns 2 and Rally is back


Gaia Towns 2 and Rally is back

The game server is finally setup. Thank you for your patience! We will be working on the sushi server for Towns 1 and flash games next.

05 Angel Subscription Issue Resolved


Angel Subscription Issue Resolved

Thanks for your patience and understanding as our developers worked on the Angel Subscription bugs. The issue should be resolved now. Please let us know if you have any more issues with Angel Subscriptions in the Bug Reports & Technical Support Forum and we will do our best to solve them. Happy Monday!

05 Upcoming Item Release Delays


Upcoming Item Release Delays

Hey Gaians~

I hope you all are having a wonderful start of the week. While Lanzer and our team of developers continue to squash all of the bugs from our server migration we wanted take a moment to talk about upcoming item releases. As you may have noticed, some of our regular releases were delayed last week while the website had been intermittently down. We are expecting delayed releases of some of our scheduled items to continue in to this week. This means some releases (including our monthly chance item) will be pushed back to a later date.

Thank you again for your patience while our team works around the clock to get everything up and running again.

05 Gaia Fishing is Back


Gaia Fishing is Back

Gaia Fishing had been restored. Towns 1 should be available pretty soon.

06 Gaia Towns is back, though avatars still broken in Towns


Gaia Towns is back, though avatars still broken in Towns

Towns 1 is back, though there were some changes in the avatar flash tool, so avatars in Towns are still broken. We will be fixing that shortly.

Additionally we fixed a lot of marketplace related issues yesterday. All transactions should work properly now.

06 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

06 Server Status Update


Server Status Update

There are still many features not ready after the migration, but we are working as fast as we can to fix them! Here are the features we will be fixing in order of which will be fixed first:

- Lake Kindred - Runway - Rally - zOMG Halloween event - Cards - Slots - Tiles - Wordbump - Search (forum/avatar)

There are also other errors such as missing shop items, drop down menu not working for some, as well as marketplace issues that we will be fixing at the same time. Thank you for your patience while we get everything fixed!

06 Lake Kindred is back


Lake Kindred is back

Sorry for the long wait, but Lake Kindred is finally back. In order for Lake Kindred to work, you must clear the image cache data from your browser.

Click here to clear cache for Google Chrome

For Firefox users goto about:preferences#privacy and select the "Clear Now" button under the Cached Web Content section.

Durem Salon is also back. Though the eyes and beard tabs isn't working yet, they should be fixed shortly.

07 Gaia Runway Fixed


Gaia Runway Fixed

Gaia Runway is once again working. The broken entries had been removed and starting tomorrow voting will resume. Please submit your Runway entries today!

PS - Salon Durem had been fixed also.

08 MyGaia pull down menu fixed


MyGaia pull down menu fixed

You can once again access your outbox as well as your other preference options.

We are still working on the Marketplace issues but they will be fixed shortly.

Please note that features such as Aquarium and Jigsaw are also slated to be fixed. Sorry I forgot to mention them yesterday.

08 Gaia Rally Is Back


Gaia Rally Is Back

Gaia Rally is back! Other flash games will soon follow.

08 Community Picks: Vampires!


Community Picks: Vampires!

Hi Gaians! We have a brand new community picks contest where you have a chance of creating your very own bundle. We're accepting entries until November 12th so don't miss out!

Community Picks: Vampires~!

08 Marketplace limit bug fixed


Marketplace limit bug fixed

For those who cannot sell items in marketplace because your store is full, the counter had finally been fixed. Sorry for the long wait.

PS - Jigsaw, Towns, Towns2, Rally are back online. We are working on the rest of the flash related features.

08 Fix for Marketplace bug


Fix for Marketplace bug

For those who are having issue with maximum slot number, please visit this link to have the issue fixed:

https://www.gaiaonline.com/marketplace/mystore/showinventory/

Sorry I forgot to mention it earlier.

PS - The notification system is once again working. Some notifications might take a few more hours to catch up.

09 Marketplace Really Fixed This Time


Marketplace Really Fixed This Time

Sorry the last fix only worked for some people. This new fix should work for everyone.

Please visit your store and your slot number should be adjusted automatically

Visit My Store

09 Most Flash Games Are Back


Most Flash Games Are Back

Fishing, Jigsaw, Tiles, Cards, Slots, and Pinball had all been restored. We're having trouble with Word Bump and Electric Faktori at the moment, we will work on those two games upon request on the next ATS. We will be working on restoring the search functions next. Stay tuned!

09 Marketplace Listing Removal Fixed


Marketplace Listing Removal Fixed

For those who were receiving the message "Too many users are accessing the listing" when deleting a listing, it was caused by a bug in our transaction lock. It's just been fix now. Thank you for your patience.

09 Aquarium is back


Aquarium is back

Aquarium is back, and the marketplace cancel listing bug had finally been fixed.

09 Trick or Treating is fixed


Trick or Treating is fixed

Some Gaians have reported that trick or treating isn't working for them. We've fixed a few bugs so please try again!

10 Trick or Treating in zOMG is back


Trick or Treating in zOMG is back

Sorry for being a week late, but Barton town is finally setup in Halloween decoration along with trick or treating enabled. Pumpkin fluffs had also infested Barton Town so have fun clearing out the mess!

Remember that trick or treating happens only during 6pm to 6am in Gaia standard time.

The Halloween event in zOMG had been extended to November 16 as a result.

PS - if you are currently playing zOMG, please close your browser window and re-open zOMG to see the new map.

10 Login and Forum Posting fixed


Login and Forum Posting fixed

There had been some bugs which caused login and forum posting an hour ago. They should be fixed now.

12 Project Recolor Update


Project Recolor Update

Hello friends!

We are making a change to our Body Dye Ticket.

All color requests must match an existing skin. This could be a base skin (A-F, Vampire, Grombie, etc) or a full skin item (White Body Dye, Fly With Me skin pose, etc). We will only match full skins.

As all poses will match a skin we will no longer be sending mocks for this ticket. The color will be the same as the skin you reference!

This change will apply to any orders that are unaccepted. If your order has already been accepted we will be carrying on as before.

As always, if you have any questions please feel free to email us at project-recolor@gaiaonline.com !

12 Trick or Treating back in the Shops!


Trick or Treating back in the Shops!

Thanks for your continued patience! Since we had issues with Trick or Treating in the shops after server migration, we are extending this fun event for another week! It'll end November 19th at 11:59 PM PST. Enjoy your late Halloween fun!

12 Password change enforced annually


Password change enforced annually

As part of an ongoing effort to enhance security around Gaia. We had implemented a mandatory password update every year. This means all Gaians are required to update their password at least once a year.

As Chrome, Safari and Firefox all come with password managers, please use the browser's secure password feature to create a lengthy password that is not based on any dictionary words. Now is also a good time to check out password managers such as LastPass, which works across all browsers and mobile platforms.

PS - we've made more changes and the dreaded 500 and 502 errors should be gone, but the servers are still unstable and causing problems and errors. We will continue to make more server upgrades this week to make a more stable system.

13 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

15 Gaia Security Breach and Update


Gaia Security Breach and Update

These few weeks had been a really tough for everyone. With the bugs and site instability from the server migration, we had been working day and night to bring stability and performance back to Gaia. Though amongst the chaos of fixing all the issues, it had came to my attention that there had been a security breach.

There was a vulnerability that allowed a brute force attack to take place, and about 19,000 accounts with shorter passwords were affected in this attack. Within these accounts 5800 of them were active accounts, and 440 of them are recently active.

All active accounts that were affected had their passwords reset, and emails with password reset links had been sent. While inactive accounts had been deactivated to prevent unwanted access, and can be re-enabled by our CS team at anytime.

Even though it is less than 0.006% of accounts that were affected, having anyone's account exposed is still a serious issue and we took a deep and comprehensive investigation into who might be affected and what we needed to do to ensure the safety of all accounts involved.

We apologize for any delay in our communication for this happened during the end of our server migration where we're most busy, but we are working as tirelessly to ensure that all accounts are safe and implement measures to prevent issues like this to happen again. As part of our effort to increase security for all accounts on Gaia, we had implemented a password refresh function moving forward. We apologize for the inconvenience that might have caused, and this function will be optional in the future.

If you have any issues, please don't hesitate to contact our support team at https://gaiaonlinehelp.zendesk.com/hc/en-us/requests/new

15 Project Tie-Dye Ticket Color Scheme Update


Project Tie-Dye Ticket Color Scheme Update

On December 1st, the color scheme choices for the Project Tie-Dye Ticket will be changing! Check out the new options here~

Any tickets submitted before December 1st still have the option of using the current color schemes. Tickets submitted on or after December 1st can choose from the new schemes.

More information about the Project Tie-Dye Ticket can be found here. If you have any additional questions, e-mail us at project-recolor@gaiaonline.com

16 Broken items mostly repaired


Broken items mostly repaired

Hello everyone,

We've been hearing report of items that are not working since the migration. We had looked through all of your reports and fixed almost all of those items. There will be another sweep tonight to fix anything else that were broken. Thank you for your patience!

16 Avatar problem will be fixed soon


Avatar problem will be fixed soon

We're upgrading our avatar server, and avatar services will be down for just a few minutes. Things will return to normal in a bit. Thank you!

16 Avatar services are back


Avatar services are back

Avatar services are back now. We ran into some trouble during upgrade. Sorry for the wait.

17 Avatar Outfit and Favorites fixed


Avatar Outfit and Favorites fixed

Sorry it took a while to find the bug related to the problem in saving Outfits and Favorites. They should be working now. For those who had saved favorites since November 1st, you'll need to delete the broken favorite and save a new one unfortunately. Sorry for the inconvenience.

20 Changes to the Bonus Gaia Cash System


Changes to the Bonus Gaia Cash System

Hello Gaians! The currently existing Bonus Gaia Cash system will be going away in the future, and we wanted to let you know of this well ahead of time, as well as the reasoning behind the need to change the system in the first place.

To be direct: the bonus system harms Gaia and our ability to meet revenue goals without having to constantly increase the bonus, as well as directly having a negative impact on the marketplace economy of the site. This has been a concern internally since the creation of the bonus program, and a number of community members have raised the same concern since its inception as well. Prior to now, we haven’t had the comfort of time or resources to tackle the issue head-on, but with server migration being mostly complete at this stage, we fully intend to work toward a better solution.

The problem that comes with removing the bonus system is that it does lower the value you get per purchase, and that’s something we want to address in a way that benefits all of you while also allowing us to comfortably meet revenue goals. What will come in place of the bonus system has not been finalized as of yet, and we’ll be updating you again in the future with our intended plans when they are nailed down.

Your constant support of Gaia is greatly appreciated, and we want to keep you all in the loop as we head into the end of this year and the start of next year. We’ll keep you posted as we have more information, and if you have any questions or concerns, please feel free to reach out to us to let us know.

20 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

21 zOMG load screen error fix


zOMG load screen error fix

We've made another update to zOMG which should make things work for whose who get stuck during the loading screen. Apologies for how long it took to fix this last bug. In response to the delay, we've extended the Halloween event by another week on the Bootsnake server. Have fun!

21 Topic voting (likes/dislike), and Runway favorites are fixed


Topic voting (likes/dislike), and Runway favorites are fixed

This bug slipped under the radar for a while, but it's finally fixed.

There was also a bug with favorites recorded from Gaia Runway not working. That is also fixed now.

21 Runway voting is fixed


Runway voting is fixed

Sorry yesterday's update broke Runway voting. The fix is being uploaded now and will take effect by 12:20pm, PST.

21 We are investigating missing item reports


We are investigating missing item reports

We've been receiving reports of missing items. We have disabled trading while we investigate the issues. Trading should resume shortly.

Update: Our backup database stopped mirroring data from the master database, causing the error. No items are missing as they're all stored safely in the master database. We should be done fixing the mirror drive in a few minutes.

21 Missing item error fixed


Missing item error fixed

Okay the database issue is fixed. Features should be re-enabled in a minute or two. Sorry for the confusion.

21 Heralds of Chaos is back


Heralds of Chaos is back

Heralds of Chaos is back online. As usual, you can access it through this link:

https://www.gaiaonline.com/hoc

21 Guilds BBcode toolbar is fixed


Guilds BBcode toolbar is fixed

Sorry this should have been fixed last week, but the update didn't get pushed until today.

21 Marketplace Bug Report Thread


Marketplace Bug Report Thread

Hello everyone,

There had been a number of bugs related to the marketplace storefront, as well as items that weren't returned to the seller during the migration period. Please report your problems on the bug report thread below and we'll have these issues fixed ASAP.

Marketplace bug report thread

22 Avatar Builder Disabled


Avatar Builder Disabled

Hi guys~

A little kitten star told me to stan loona there's a divine intervention coming! With that in mind, avatar builder disabled for the time being to not spoil any surprises.

25 Project Recolor Update


Project Recolor Update

Body Dye We made our last rule change suddenly, which has thrown a few people off, so we're going to give some leeway regarding this rule change.


 * Orders made before November 11 can reference a skin item that is in queue after their Body Dye ticket submission. The skin item must be submitted before your Body Dye order is accepted, otherwise colors will need to be changed to match a skin item. If you fall into this category we will need an item reference for us to match as we will not be sending mocks.
 * Orders made after November 11 can reference an item in the queue ahead of them, as that order will likely be taken and mocked before the Body Dye is worked on. If there is no item in queue ahead of that order they will need to pick a color that has an existing skin.
 * If you've been affected by this in the past 7 days please feel free to email us to discuss changes.

Tie-Dye Color Schemes Changing soon!
 * I wanted to also take time to remind you all that Tie-Dye schemes will be rolling over on December 1st! We're hitting your last chance to submit for our fall colors. After the roll-over you will get to choose from our fabulous winter schemes!

General Well Being Reminders


 * Please do your Project staff a big favor and move your tickets to the top of your inventory! This will lower the amount of time we have to spend looking for them.
 * When you're submitting your order, please make sure to follow how we have forms set up in the rules threads! Also, please only include the username of the account that has the ticket in the subject.
 * Bbcode does not work on emails or where we keep orders organized, so you don't have to use it! Also, we do not use special coding on descriptions.

That's it for now! Thanks so much~ <3 As always if you have any questions please email us at project-recolor@gaiaonline.com !

26 Avatar Builder Enabled


Avatar Builder Enabled

Happy Monday Gaians~ The avatar builder is back online. Happy avatar making.

27 Ask the Staff


Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

27 Signature size limit raised and bbcode image fix


Signature size limit raised and bbcode image fix

The signature size had been raised form 512 to 750 characters, while any BBCode will not count towards the character length, so that should greatly increase the character limit to signatures moving forward.

The missing styles related to BBCode images is also fixed.

29 Upcoming Changes to the Bonus Gaia Cash System


Upcoming Changes to the Bonus Gaia Cash System

Hello again, Gaians! As we mentioned previously, our current Bonus Gaia Cash system will be going away in the future and we wanted to follow up with all of you to clear up some of the concerns that have been raised by the community in the time since.

First and foremost, we want to affirm that once the current Bonus Gaia Cash system is removed, prices on items as a whole will decrease. Keep in mind that not all items were heavily raised in price in the time since Bonus Gaia Cash was implemented, so this may not seem like a large change (and some products may not immediately change price), but as time progresses, items will by and large decrease in price to match the lower amount of Gaia Cash in the system.

As some of you may have also noticed, we’ve been focusing bonuses toward Angel Subscribers in recent days. This will be a continued trend going forward, because from December 15th onward, the base Gaia Cash bonus tiers will be changing back to an older setup that grants a much lower amount of extra Gaia Cash, while Angel Subscribers will continue to keep their currently existing benefits for the time being.

We’ll be following up again with more details as we are able to, and we appreciate your continued patience and support of Gaia!

30 Guild search is back


Guild search is back

We've ran into a snag during the migration of Gaia's search engine. The old search engine's data was not compatible with the new search engine, so we needed to re-write the search engine interface, as well as re-populate all of the search data into the new search engine. The whole endeavor took a lot longer than expected. Sorry for the wait.

The guild search functions had been recovered, and we are working on bringing back forum search and user search next.