2017/Jan-Jun/Announcements/Staff Updates

01 Happy New Year!
Happy New Year!

From all of us here at Gaia, thank you for being with us, and we wish you a happy and exciting 2017!

03 Ask the Staff
Ask the Staff

Hello everyone,

We have a small Ask The Staff event today! As usual, it runs until 5pm PST. Feel free to join us!

03 Alchemy Update
Alchemy Update

If you've been fighting mice in Lake Kindred during this event, you can now use all of those (many) Jolly Spirited set items on some formulas just added to Bifrost! Don't worry if you don't have enough yet -- both the formulas and the component Spirited 2k16 Jolly items will still be available after the event!

04 Feedback for announcement system
Feedback for announcement system

It's time for us to tackle the announcement issue! We've start work and would love to hear your feedback on what you'd like to see moving forward. Please free to join us in the feedback thread!

http://www.gaiaonline.com/forum/site-feedback/announcement-control-feature-feedback/t.101558817/

04 New Feature Almost Ready
New Feature Almost Ready

We're currently testing a new feature that allows you to favorite (or bookmark) any avatars you see on the site. You might see an option to search for favorites under the search bar, or you might be getting notifications when someone else favorite your avatar during testing, but it's not available to everyone just yet!

Just hang tight and we should have this feature ready real soon!

04 Community Update: Changes in Gaia Cash sales!
Community Update: Changes in Gaia Cash sales!

Hey, Gaians!

We wanted to deliver a few updates to you about our Gaia Cash sales. As many of you have noticed, we have had some really deep-dished discounts on our Gaia Cash for a long time. Unfortunately, this comes with a few complications that would be detrimental to Gaia's future. For the preservation of things to come, we've had to make some hard decisions about these Gaia Cash discounts going forward.

We have decided to dial back on how we do our Gaia Cash sales and shake it up a bit. You're going to see a lot of changes while we bitty-boppity ways to give you more bang for your buck! We have new and exciting ways on the table to get more through the purchase of Gaia Cash, and we have been tossing around a few ideas that have been proposed in the past by Gaians (Thank you, by the way!). It might take a while to get things in place, so we request your patience as we make some magic!

Here's what you can expect to see in Gaia Cash discounts the next few days:
 * Jan 4 12PM PST - Jan 5 11:59AM PST: 55%
 * Jan 5 12PM PST - Jan 6 11:59AM PST: 45%
 * Jan 6 12PM PST - Jan 7 11:59AM PST: 35%
 * Jan 7 12PM PST - Jan 8 11:59AM PST: 25%

Thank you so much for being a Gaian and for your understanding as we forge the path ahead. 2017 has a lot of promise!

Gaia Online Staff

06 Lanzer wants even more feedback!
Lanzer wants even more feedback!

Hello everyone,

In anticipation of an upcoming feature, I would like to collect some of your feedback. It's a feature called Gaia Favorites. You can read up about it here: http://www.gaiaonline.com/forum/site-feedback/feature-feedback-gaia-favorites/t.101577343/

For other regular updates and ramblings, you can following my journal: http://www.gaiaonline.com/journal/?mode=view&u=3

09 More from the recent Gnote announcement
More from the recent Gnote announcement

There was a bug in the announcement forum so the second page was hidden. The bug is fixed now, so go check out the missing dialogues from the recent Gnote 13!

http://www.gaiaonline.com/forum/announcements/gnote-0013/t.101577991_16/

09 Gift box opening is currently broken
Gift box opening is currently broken

For some reason the function to open up gift boxes seems to be broken.

We'll look into the problem in a few hours. Please be patient while we get the feature fixed.

09 Gaia Favorites now live!
Gaia Favorites now live!

I appreciate any feedback for the feature. Please visit: http://www.gaiaonline.com/forum/site-feedback/feature-release-gaia-favorites/t.101600219/

10 Item Gifting now working
Item Gifting now working

Just finished fixing the broken gift boxes, and now gift boxes will support the glorious 8byte serial number format.

Feel free to open your gift boxes now!

PS - You can find access favorites under the My Gaia pull down menu now.

10 What would you like in Gaia Mobile?
What would you like in Gaia Mobile?

I'm collecting feedback on what you would like to see in a new Gaia Mobile app! Please share your opinion with us!

http://www.gaiaonline.com/forum/site-feedback/gaia-mobile-minimum-requirement/t.101607829/

10 Help Center Issues
Help Center Issues

Hey Gaians,

We are aware of an issue that is not allowing you to file ticket into our Help Center and are working with our partner on resolving them. In the mean time, if you have a billing or Gaia Cash related problem, you can contact billinghelp@gaiaonline.com and we'll be happy to assist you. We are also working on setting up a work around for general support help and we'll put out another staff notice once we have that work around.

We thank you for your patience as we work on this and thank you for your understanding!

10 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

11 Avatar Builder Temporarily Disabled
Avatar Builder Temporarily Disabled

Hi all! We've got some surprises coming your way soon™, so avatar builder will be disabled for a while! We'll have it back up and running later today. Thank you for your patience, in the meanwhile!

11 Inventory lag is fixed
Inventory lag is fixed

For those who are experiencing long load times on your inventory or dress-up page, I've fixed a few bugs and optimized some code, so things should load a lot faster now!

The down side is that the feature which displays your inventory's worth has been disabled for now.

11 art contest inspired by Tailored Star
Hey Gaians!

We're running an art contest inspired by Tailored Star: Fresh Line! Enter to win a chance at a Tailored Star: Fresh Line 25 Pack. Check it out here!

12 Avi Builder is up!
Avi Builder is up!

Thank you for your patience so we can protect you from the infestation of spoiler bunnies! The Avatar Builder is back up and ready for you to enjoy.

Happy avatar-ing, Gaians!

12 Marketplace search error fixed!
Marketplace search error fixed!

While optimizing the inventory worth function I accidentally broke a function that is used by marketplace search. The search function should be working in a minute.

I'll need to do even more work to get the inventory worth feature back in. That'll be a bigger project.

12 Help Center Update
Help Center Update

Hey Gaians,

We are still working with our partner regarding why Gaians are unable to file tickets. In the mean time, if you would like to file a ticket, you can e-mail inquiryhelp@gaiaonline.com. Please be sure to include your username with your e-mail.

Do not e-mail if you have already submitted a ticket about your issue before. Your existing tickets are not lost. There is an issue with ticket submissions.

And a reminder, if you have a billing or Gaia Cash issue, you can e-mail billinghelp@gaiaonline.com with your issue and username and we can assist you!

Thank you for your patience and understanding!

12 Come and chat with the artist!
Come and chat with the artist!

come play with us fufufufufu

4 pm - 5 pm pst

13 Should we upgrade our text editor?
Should we upgrade our text editor?

Javascript had came a long way, and rich text, or WYSIWYG editors is a common thing.

Should we upgrade our text editor?

Share your feedback here! http://www.gaiaonline.com/forum/site-feedback/rich-text-editor/t.101628331/

13 Tailored Star: Fresh Line Art Contest
Tailored Star: Fresh Line Art Contest

The rules for our art contest, Tailored Star: Fresh Line have been adjusted and clarified! Check them out here!

13 Lake Kindred Update
Lake Kindred Update

I'm rolling out an update to how Kin are loaded in-game to help managing them a bit easier. Kin will now be loaded from your main inventory only so that you can stash unused Kin in the storage locker and/or temporary storage areas

13 Coupon Issues
Coupon Issues

Hey Gaians,

We have currently disabled all existing coupons at the moment due to an issue with them not redeeming properly. We are currently investigating the issue and we'll let you know when we have an update. Thanks for your understanding and patience!

14 Find the most popular favorites or see what's new
Find the most popular favorites or see what's new

Under your collections page you'll see a new link that reads "Show latest or ranked favorites". You can also access through the url: http://www.gaiaonline.com/collections/landing

You'll be able to keep browsing new favorites on the site, check out if anyone had favorited your avatar, or check out the most popular avatars on Gaia.

Have fun!

15 What's the worst bug that need to be fixed now?
What's the worst bug that need to be fixed now?

I've been fixing bugs non-stop for 3 weeks now, but I have a feeling that I haven't even scratched the surface. That's why I'd like to collect even more feedback as I build a biggest list of bugs to fix.

Please share with me ONE bug that need to be fixed above all else, and let me know why it should be fixed first.

http://www.gaiaonline.com/forum/site-feedback/lanzer-s-bug-list/t.101646081/

16 Help fix inventory arranger!
Help fix inventory arranger!

Hi, I'm collecting feedback from those who are having trouble with inventory arranger. Please visit this thread if it's not working for you:

http://www.gaiaonline.com/forum/site-feedback/inventory-arranger-more-info-needed/t.101649203/

Thanks for helping out!

17 Avatar Builder Temporarily Disabled
Avatar Builder Temporarily Disabled

Hi all! Avatar builder is going to be down for a little bit today starting right now, but it'll be back up in a few hours!

17 Avatar Builder's Back Online
Avatar Builder's Back Online

Hi all! Avatar builder is back up and running again. Thanks for your patience, and happy building!

17 Grand Central Forum Feedback
Grand Central Forum Feedback

Here is something i have been working on. Please hop onto the feedback thread and hit it up  http://www.gaiaonline.com/forum/site-feedback/grand-central-forum-animatic/t.101659781/

17 Outfit slots increased to 200
Outfit slots increased to 200

The outfit slots limit had been increased to 200. Congrats to those who built so many! As for me, I have 99 more outfits to go until I reach the old limit.

17 Ask the Staff
Ask the Staff

Hey everyone,

This week's Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for the next ATS at our ATS pre-event thread!

18 Lake Kindred 400 Kin Limit
Lake Kindred 400 Kin Limit

To prevent a loading error, Lake Kindred will load the first 400 kins in your inventory when the game starts. We'll look into fixing the problem and removing the limit soon.

18 Lake Kindred Patch
Lake Kindred Patch

I've just released a patch for the Lake Kindred runtime errors that have been showing up recently. I've also done a little performance tweaking to help speed up load times.

19 Outfit slots price change
Outfit slots price change

I listened to a user request and made a small change to the avatar outfit system by raising the maximum slots from 100 to 200. It was a quick change just to raise the cap and I didn't think much about the price.

Through feedback I've heard many stating that they would like to purchase the new slots through gold as a gold sink, so I've added some new pricing structures, and now the additional 100 slots are available to be purchased with gold now. Note that at anytime you can still purchase additional slots using GCash at 25GC per slot.

For those who spent GC on outfit slots number 101 or higher earlier this week and wish to have used gold instead, please contact me and I can make the adjustments for you. (please note that purchasing below slot number 100 still cost 25 gold)

Here's the new pricing for slots 100 - 200:


 * slots 101 - 150: 1,400,000,000 gold
 * slots 150 - 200: 2,000,000,000 gold
 * slots 28 - 100: 25 GCash (same as before)

I did not change the pricing structure for slots 1 through 100 because that had been the price for years and I do not want to be unfair for those who had already spent GC on their outfit slots.

19 Lake Kindred Kin Name Feature
Lake Kindred Kin Name Feature

Custom kin naming is now available in Lake Kindred! Visit the "My Pets" section to rename your kin!

19 Help Us Fix The Inventory Bug!
Help Us Fix The Inventory Bug!

If you have an inventory that re-organize itself when using the inventory arranger, and have the Google Chrome Remote Desktop extension installed, I need your help!

I'm trying to reproduce the problem but with no luck, so I'm hoping that I can get on a computer with this bug happening and do a little bit of debugging.

Please PM me before 7PM PST if you have:


 * - Inventory arranger bug where items get shuffled around after saving, or have item in temp storage that cannot be moved back to main storage
 * - Have Google Chrome Remote Desktop installed, and have Remote Assistance installed, running, with a share code ready
 * - No problem with me accessing your web browser as I debug the problem.

Thank you in advance!

20 More Help For Inventory Bug
More Help For Inventory Bug

If you have an inventory that re-organize itself when using the inventory arranger, and have the Google Chrome Remote Desktop extension installed, I need your help!

I'm trying to reproduce the problem but with no luck, so I'm hoping that I can get on a computer with this bug happening and do a little bit of debugging.

Please send me a PM before 6:30AM PST if you have:


 * - Inventory arranger bug where items get shuffled around after saving, or have item in temp storage that cannot be moved back to main storage
 * - Have Google Chrome Remote Desktop installed, and have Remote Assistance installed, running, with a share code ready
 * - No problem with me accessing your web browser as I debug the problem.

Thanks again!

21 Share your thoughts on our new president!
Share your thoughts on our new president!

Now that America has gotten it's 45th president, what are your thoughts moving forward? Are you excited? Or are you concerned? Me myself, I'm curious what Gaians think in general!

Please visit the poll: http://www.gaiaonline.com/forum/in-the-news/post-inauguration-where-would-your-support-be/t.101685687/

23 Inventory Arranger Fix And Changes
Inventory Arranger Fix And Changes

Hey everyone!

After a long and tiring battle, I've finally squashed a majority of the inventory arranger bug!

Please note that there will be four major changes to the inventory system:
 * - Identical items spanning across all pages will be grouped together as one stack
 * - A stack of items takes up one slot, regardless of quantity. A page with 25 slots will now display 25 stacks of items.
 * - If you have a Halo on page 1, and you receive a second Halo, it will be stacked with the original Halo on page 1, instead of sitting at the last page.
 * - Some of your items might get re-arranged as the inventory initialize for the first time.

You can leave any feedback and bug report here: http://www.gaiaonline.com/forum/site-feedback/inventory-arranger-fixed-hopefully/t.101698855/

23 Inventory Arranger debugging
Inventory Arranger debugging

There had been some problems with the new inventory arranger, and we're fixing the issue as we speak. It should be back up before 6PM, PST.

Once the update is complete, there will be some new functions:
 * - There is now an option to enable/disable item stacking! Option is located on the bottom of the inventory page.
 * - Default stacking option is Disabled. When you turn the option on, it'll sort through your duplicate items.
 * - Marketplace will respect stacking option also

There are still bugs to be fixed. If you're having trouble, please let me know in the following thread: http://www.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

Sorry for the trouble! I'll get everything back up and running quickly.

24 Jinx's Casino Alchemy Update
Jinx's Casino Alchemy Update

Hey Gaians!

Have too many of the Gee Thanks or [Animal] Gee Thanks from Jinx's Casino? Not sure what to do with them! Put them to use in Alchemy! Now in the Bifrost you can get the Formula 1: Jinx's Casino: Gold Lottery Ticket, combine 10 Gee Thanks or [Animal] Gee Thanks to get your shot at another Jinx's Casino: Gold Lottery Ticket!

24 Recent Inventory Bug Fixes
Recent Inventory Bug Fixes

- The bug with stacked items arranging themselves when stacking is disabled had been fixed - The bug with incorrect page number is fixed - I've made some changes to the drag and drop library. Hope that will resolve the Chrome browser problem where dragging doesn't work

Big thank you for those who figured out it was their touchscreen laptops where Chrome drag and drop was not working. That helped a lot in guiding me to fix the bug. Also thanks for all who reported the other bugs. Wouldn't be able to fix them quickly without your feedback.

For all other bugs, please let me know in the feedback thread:

http://www.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

24 Inventory Item Detail Page Fixed
Inventory Item Detail Page Fixed

You can buy/sell items and open RIG/CI now. Sorry for the trouble

24 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

24 More Inventory Fix
More Inventory Fix


 * - People with less than 3000 items might see some missing items with global stack, that's fixed
 * - Added Kin's level under the Kindred tab so it's easier to tell what to sell
 * - Fixed problem where users would see no item when global stack is enabled.

Known problem


 * - Item dragging with mouse doesn't work on laptops with touchscreen
 * - Error received when trying to move item

If you're seeing these or any other problems, please let me know on the bug report thread: http://derek.d.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

Thank you for your patience!

PS - I've heard that the YouTube BBCODE is broken, so I just fixed that also.

25 Tonight's inventory fix
Tonight's inventory fix


 * - Fixed cache not busting after inventory refresh, causing further item moves to fail
 * - Fixed item disappear after moving on per page stacking
 * - Fixed Item inconsistencies when moving between global stacking and non-stacking
 * - Fixed Astra items sitting in equip tab
 * - Fixed Marketplace removing the icon of a stack of items after selling just one

Still can't fix the bug with touchscreen laptops not being able to move with mouse. Will work on that later.

As usual, please send any bugs to   http://www.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

Thank you for your patience!

25 Attention SCAS Beta Testers
Attention SCAS Beta Testers

I've uploaded an updated Javascript UI library to fix the inventory bug for Chrome users with touchscreen laptop.

If any SCAS beta testers have a touchscreen laptop, please try out arranging items in the inventory arranger and PM me if it works or not.

All other SCAS testers, please try out different areas of the site and help check if all features such as pull down menu, pop up windows, and any other dynamic elements are working correctly.

Thank you!!!

Also fixed marketplace bug where selling items doesn't refresh inventory correctly

25 Share your thoughts, Gaians!
Share your thoughts, Gaians!

It has been a busy month for us here at Gaia HQ, and we wanted to provide you all with a bit of insight about how things are going. As you may know, Gaia is currently in the middle of a transition period, with the return of lanzer and a number of other former staff members. We've been listening to your feedback and concerns, and we'd like to thank you for your continued support and interest in improving the Gaia Online experience.

Although we're still in the middle of this transition period, we feel it's important to take some time to let you all know that we encourage you to keep telling us what you are looking for out of Gaia. While not all feedback will be implemented, we will take it into consideration as a possibility. If you have any suggestions moving forward, please let us know!

While it's going to take some time, we are in the midst of stabilizing the Gaia economy as well as the Gaia business, and patching up some active features. Our goal is to make Gaia a more fun environment to be involved in for everyone, and we'd also like to provide more benefits to our yearly and monthly supporters that are making these strides possible. There are exciting new things coming on the horizon, so keep logging in, keep checking it out, and keep offering your feedback!

For now, thank you all for your continued involvement in and support of Gaia Online, and we look forward to bringing you an even better Gaia experience in the future!

Thanks!

26 The molasses has been spilt!
The molasses has been spilt!

Hey, Gaians! We are having some technical difficulties. Things will be slow for a bit as we try to get things back on track!

Excuse us as we try to clean up the molasses!

26 Keeping tabs on that slowdown!
Keeping tabs on that slowdown!

We're thinking it's fixed! We will be monitoring it just in case.

Sorry about the trouble!

26 Bug Fixes Update!
Bug Fixes Update!

Today we squashed a bug that had been causing the site to crash during some item releases. We'll be testing it out tomorrow and hopefully there will be no more outage in the foreseeable future! (more info here)

Also squashed a few more bugs for inventory arranger. But we still need more work on the frontend to make things work better. For the time being:

If you have global stacking enabled, and you have big stacks of items on a page, please lower the item per page count to 300, or you might experience errors when moving items.

Touchscreen laptop inventory mouse drag bug is still alive! Will try a different fix tomorrow.

There's also a bug on Gaia Favorites. If you hit the delete button on the red banner and more than one of your favorites were deleted, you can post in this forum and I can restore them. Gaia Favorites bug report thread

26 Informal feedback request!
Informal feedback request!

Would you mind offering your opinion on our Nightly Recaps? I would greatly appreciate it.

This feedback is for my own personal use and may not affect everything from here on out.

http://www.gaiaonline.com/forum/t.101720335/

27 Avi Builder- currently disabled.
Avi Builder- currently disabled.

Hello, Gaians!

As some of you are aware, avatar builder has been down since last night (01/25/2017) when we were having some technical difficulties. At the moment, it is going to remain disabled pending further investigation into issues across the site.

We apologize for the inconvenience this has caused!

27 Problem with item scrambling
Problem with item scrambling

Yesterday's inventory patch messed up item arranging for people with per page stacking. Sorry about that! The problem should be fixed now.

In addition, the item sellback bug had been fixed. As for those who are having trouble selling Kindred items, it'll be addressed tomorrow. LionHeart had been working on some new features...

27 Avatar Builder Is Back
Avatar Builder Is Back

Hopefully with yesterday's bug fix we won't have a problem with the site slowing down anymore. Avatar builder is now back and running.

27 Monster Galaxy For Facebook Is Under Repair
Monster Galaxy For Facebook Is Under Repair

Monster Galaxy For Facebook is currently under maintenance as its interface software requires an update. We'll have it back online as soon as possible!

27 Avatar Builder Temporarily Disabled
Avatar Builder Temporarily Disabled

Hi all! Avatar builder is down for a bit again, but it's for a good reason! We have some new surprises coming soon™, so keep your eyes peeled! Avatar builder will be back up and running later today.

27 Avatar Builder Back Online!
Avatar Builder Back Online!

The avatar builder is back up and running! Thanks for your patience, and happy outfit building!

28 Inventory Worth Calculator Is Back
Inventory Worth Calculator Is Back

Thanks for the bug report! The 500 error should be fixed at 7:10AM

After some improvements to the code, the inventory worth calculator is back! Even though the code runs a lot faster, for those with a large inventory will still take a short while to load. Here is the difference in the new version:


 * - Inventory worth is not calculated every time the page loads. You must click on a link to get your inventory worth
 * - Results are saved for 4 hours after each click. If you made changes to your inventory afterwards, you'll need to wait until the timeout is over. This is to prevent the feature from overloading the system.

If you have any feedback or problems to report, please visit the feedback thread: http://www.gaiaonline.com/forum/site-feedback/inventory-worth-calculator-is-back/t.101731155/

PS - I've made another attempt to fix the marketplace bug with stacked items.

29 Today's changes and fixes
Today's changes and fixes

After another round of optimization, the inventory worth calculator is now 40% faster and takes up less memory. Gaians with more than 30,000 items should have no problem using it now.

Another inventory arranger bug was fixed. It has to do with having equipped items in the page. Hopefully there will be most of the major bugs. The illusive touchscreen laptop bug is still at large, however. I'll try another library file tonight.

Also happy to say that we've squashed more memory related errors around the site. There should be less white screens after saving avatars and other activities.

29 Avatar Builder Temporarily Disabled
Avatar Builder Temporarily Disabled

Hi all! Avatar builder is going down for a bit again starting right now. Good things are around the corner... We'll have it back up and running for you all later today!

29 Avatar Builder Back Online
Avatar Builder Back Online

Hello all! The avatar builder is back up and running, so feel free to get back to it! Thanks for your patience, and happy outfit building!

30 Forum BB code/formatting is bugged
Forum BB code/formatting is bugged

We just wanted to let you know that we are aware of this and have sent it along to the devs to take a look. Stay tuned for updates!

30 Forums fixed!
Forums fixed!

Our devs were right on it! Everything should be back to normal.

30 Image Resize Feature For Image Tag
Image Resize Feature For Image Tag

It's a feature that we should have long ago, but we finally have the option to resize images on the image tag. Easiest to explain this is through examples:

usage: [IMG="width,height"]

example: [IMG="100,200"]

User Image - Blocked by "Display Image" Settings. Click to show.

[IMG="300"]

User Image - Blocked by "Display Image" Settings. Click to show.

[IMG="height=150"] // you can also throw in width and height inside the quotes

User Image - Blocked by "Display Image" Settings. Click to show.

PS - sorry for breaking BBCODE earlier

Tomorrow morning the fix for journals and guilds BBCODE will be uploaded, as well as support for percentage instead of pixel size for the resize option

30 BBCODE still broken in Guilds and Journal
BBCODE still broken in Guilds and Journal

Sorry, the work to convert Guilds and Journals to the new BBCODE was more work than anticipated. We will have it fixed for you in a few more hours. Sorry for the wait!

30 BBCODE Update Complete
BBCODE Update Complete

Hello everyone!

While working on reviving Monster Galaxy, I couldn't help myself but to do some tinkering. This time I've migrated all features outside of Forums to use the new BBCODE that Forums had been using for the past few years. Things like the new smilies, video tags, and the image resize tags should all work everywhere across the site now.

Many little changes had to be made across the site, so there's bound to be a few places left that still need special attention.

If you see any errors, please report them in this thread below: http://www.gaiaonline.com/forum/site-feedback/bbcode-bug-report-thread/t.101748691/

31 Ask the Staff
Ask the Staff

Hey there,

With all the work being done to continue making Gaia a fun place unfortunately most of the ATS staff is a bit busy today.

But fear not! We will be having it tomorrow afternoon (Wednesday)! So we hope you join us then!

01 Lake Kindred Amulet Feature
Lake Kindred Amulet Feature

I am happy to announce the launch of the amulet system in Lake Kindred!

Amulets are a new type of item that can be equipped to your kin to give them unique buffs. There are three basic types of amulets. Square, circle and diamond, each with different rarity levels. You can reveal the equip sockets for each of your kin. Each socket will allow you to equip a particular shape of amulet. Visit the My Kins section in Lake Kindred and go to Equip Items to reveal the sockets on your kin. Please note, once you equip an amulet onto a kin, both the amulet and your kin will become soulbound and cannot be sold back to the store until you un-equip the amulet. It also will cost a little gold to un-equip amulets depending on the amulet rarity.

For today only, we are giving out a free amulet. Click here to claim your item!

Have fun with the new feature!

01 Lake Kindred Amulet Feature (error)
There appears to be a slight issue with the grant link from my previous post. Please double check your inventories, even though you may have received an error message.

01 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

02 Amulet Grant Extension
Amulet Grant Extension

I've extended the amulet grant from yesterday's post for one more day for those of you who may have missed it.

Claim

02 Lake Kindred Update
Lake Kindred Update

We are aware of the issue with reward drops in Kindred and working on getting things back to normal.

We are also lowering the amulet un-equip costs for normal and rare amulets.

02 Lake Kindred
Lake Kindred

We've made a change recently which caps the number of times Sycamorte and Phantom Sycamorte can spawn per day, per account to 20 times. There is also a cap on the number of battles that can be played per day which is 5,000. We will monitor the Lake Kindred forum and adjust as needed if the numbers seem unreasonable.

In other news, I've rolled out a couple of bug fixes where amulet stats were being miscalculated.

03 Kindred Feedback Thread
Kindred Feedback Thread

Hello, please visit the following thread and leave your feedback regarding the recent changes made to Lake Kindred.

http://www.gaiaonline.com/forum/site-feedback/lake-kindred-spawn-cap/t.101769527/

03 The New Clear Tag
The New Clear Tag

I've added a new tag for those who like to use the ImgLeft and ImgRight tags:


 * User Image - Blocked by "Display Image" Settings. Click to show.
 * In example one,
 * I need to type a lot to clear the vertical height
 * so that the text will show up underneath the image
 * If I start a code tag now:

The coded content looks like this

The new tag is called

[clear]

Here's an example of it working:


 * User Image - Blocked by "Display Image" Settings. Click to show.
 * In example one,
 * I need to type a lot to clear the vertical height
 * so that the text will show up underneath the image
 * But if I add the clear tag right here,


 * Text will clear the image.
 * If I start a code tag now:
 * The coded content looks like this

[imgleft="200,200"]http://68.media.tumblr.com/2397cf2878c6fc8eefdb9ece0dae02f6/tumblr_ok791fPYoA1r4bme3o1_500.jpg[/imgleft] In example one, I need to type a lot to clear the vertical height so that the text will show up underneath the image But if I add the clear tag right here,[clear] Text will clear the image. If I start a code tag now: [code]The coded content looks like this

Just a small change, but I hope you'll find it useful. The actual button will be added later.

03 SCAS Members - New UI Library Testing
SCAS Members - New UI Library Testing

To all SCAS beta testers with touchscreen laptops:

I've installed yet another newer version of the UI library for testing. If you have a touchscreen laptop, please try the inventory arranger again then drop by the SCAS guild and let me know whether it's working or not.

Update: So far results are positive. If it's working for you, please also test other parts of the site, such as LK, marketplace, forums, trading, guilds, and profile.

Thank you!

SCAS Guild Page

03 Crystal Box is Changing!?
Crystal Box is Changing!?

Good morning, Gaians! We have a special treat in store for you today. Yes, that’s right! We will be pausing Coupon for an exciting reason! Sometime today, we will be revamping the Exclusive Item that you receive with a purchase of 1000GC or more! These Bonus Bags will be the talk of Gaia, so keep your eye out!

03 Lake Kindred Spawn Cap Removal
Lake Kindred Spawn Cap Removal

We have listened to your feedback and decided that the spawn cap is not a good way to handle mitigating exploitations within the game. We initially added this primarily to fight back against botters. We are going to investigate other means to handle the issue.

Thank you for your feedback, patience and understanding as we work through this.

03 The Bonus Bags are HERE!
The Bonus Bags are HERE!

Hey Gaians!

Us again! We wanted to formally introduce our new BONUS BAGS! To spice things up, we’ve replaced Crystal Box with different Bonus Bags at each funding level! Currently, you will receive a chance to get even more Gaia Cash! That’s not all, though. We will be consistently updating the Bonus Bag to include more fun goodies, similar to what we did with Coupon!

We’d love to hear your thoughts about this, which includes what you want to see in these Bonus Bags in the future! Tell us what you think~

03 Tailored Star: Fresh Line Art Contest Winners
Tailored Star: Fresh Line Art Contest Winners

Hi everyone! After a long period of judging (and a rough time for us judges because the art was so good!), winners have been selected for the Tailored Star: Fresh Line Art Contest! You can check out the winners and their magnificent entries here!

04 Latest Inventory Fix For Touchscreen Laptops
Latest Inventory Fix For Touchscreen Laptops

For those who are having problems with touchscreen laptops working with the inventory arranger, today's fix should make drag and drop work again. The fix is a whole new UI library, which might affect other functionalities around the site.

If you encounter any new problem from today's patch, please drop by the bug report thread and let me know. Thank you!

06 Internship Opportunities with Gaia Interactive
Internship Opportunities with Gaia Interactive

If you're located in California Bay Area and have an interest in working as a part of the Gaia Online team, we are currently looking for engineering interns for PHP, HTML5, Javascript, or Flash.

Please send your resume to gaia-jobs@gaiaonline.com

06 Personal Info and Ban Appeals
Personal Info and Ban Appeals

Hey Gaians,

We wanted to take a moment to address a cause of concern in the community over the past few years regarding bans. We go at length to discuss a policy we had in place under previous management and have set up a way for users to appeal any bans they feel were placed under this policy. For more information and to appeal your ban (for this specific case), please see our thread here: Regarding Personal Information and Ban Appeals

06 Server Issues
Server Issues

Hey Gaians,

One of our servers that hosts our images is having some issues at the moment, we are checking out what is going on and hope to have it fixed as soon as possible. Thanks for your patience and sorry for the inconvenience!

07 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

08 SPOILER BUNNIES AHOY!!!
SPOILER BUNNIES AHOY!!!

Just a little note saying that we have disabled the Avatar Builder temporarily! We have some nice surprises coming your way tomorrow, and we wanted to curb that infestation of spoiler bunnies.

We apologize for any inconvenience that this causes!

09 Avi Builder back up!
Avi Builder back up!

Just wanted to let you know that the spoiler bunnies have been successfully corralled for now. Since those pesky critters have been subdued, you may return to using the Avatar Builder as normal.

09 Setting Merchandise Tickets
Setting Merchandise Tickets

Hey Gaians,

Our partner, Genkimix, is taking over the fulfillment of our Gaia real life merchandise. What does this mean for existing merchandise tickets? Well we have the answer for you. You can read more about what we're going to be doing about it here, Sunsetting IRL Merchandise Tickets.

We'll be checking around the forums and be addressing any additional questions you may have. Have an awesome rest of the week!

10 Lake Kindred Feature Requests
Lake Kindred Feature Requests

Hey Gaians, If you have feature requests and/or updates you'd like to see for Lake Kindred, please stop by this thread and share your thoughts.

http://www.gaiaonline.com/forum/site-feedback/lake-kindred-feature-requests/t.101816853/

10 Lake Kindred Fixes
Lake Kindred Fixes

I've fixed an issue where amulets with the stamina property were not properly applying to the kin it was equipped to when waking the kin up or using a stamina potion. Also fixed a minor bug where after using a consumable on kin, the kin would lose it's position in relation to it's inventory slot.

Next on my list is to take a close look at the drop rates, as I've seen many reports of them still not working.

10 Lake Kindred Drop Rates Fix
Lake Kindred Drop Rates Fix

I fixed a bug which was causing the issues with the broken rewards. Reward drops should be back to normal!

13 Lake Kindred Drop Rates Fix
Lake Kindred Drop Rates Fix

I fixed a bug which was causing the issues with the broken rewards. Reward drops should be back to normal!

13 Intermittent Site Issues
Intermittent Site Issues

Hello all! We're currently experiencing some odd behavior on site which is preventing access to various areas of the site. We're looking into this right now and will hopefully have it fixed for you soon. Sorry for any inconvenience in the meanwhile!

14 Ask the Staff
Ask the Staff

Hey all,

Hope that everyone is enjoying their Valentine's Day. Given today's special day, we're short-handed for Ask the Staff this week as some are going to be spending their evenings with their special someones. We'll be back next week though! Tuesday, February 21, 2017 at 4:00pm PST! If you can't make it, be sure to ask your questions in our pre-event thread! Enjoy the rest of your Valentine's Day and week!

14 The New Gaia Deals Page
The New Gaia Deals Page

User ImageStarting today you might start seeing this bear on the site header. This bear will lead you to the new Deals page where you'll find all the item deals and gcash discounts all in one place. It's our initiative to move the sales related content outside of the announcement system while providing a better feature to keep you informed of all the latest deals.

We haven't made any changes to the announcement system yet, but that will happen in just a few days.

Thank you for your constant support!

15 Amulets on the marketplace
Amulets on the marketplace

I've just released a small fix for the display issue when hovering over amulets on the marketplace. While testing, I noticed that there's a bug happening with amulet properties missing data. I am going to work on fixing this next, but until then, be aware that if you buy an amulet off the MP that has blank stats, these may not work correctly.

Thanks

15 Marketplace Amulet Fix
Marketplace Amulet Fix

I've patched the bug that was causing data/display issues with amulets on the MP

Thanks for your patience!

16 Help Center/Ticket Issue Update
Help Center/Ticket Issue Update

Hey Gaians,

We are happy to let you know that our Help Center is now fixed and you are able to file tickets via the normal channels once again. To file a ticket, please visit our Help Center. If you have filed a ticket via the e-mails that we had set up, your tickets are still on file and will be addressed as normal. There is no need to refile your ticket.

Thank you for your patience as we worked with our partner to fix this. We apologize for the inconvenience and delay.

16 Valentine's Day Kickstarter Fix
Valentine's Day Kickstarter Fix

I've released a fix for the white page issue that some of you have been experiencing when trying to donate to kickstarters

17 Mini Lake Kindred Update
Mini Lake Kindred Update

I've added a "Play Again" button to the reward screen after finishing a battle as I noticed many requests for this in the feedback thread. Thanks for your feedback by the way! I hope to get to more of your requests as well

18 Session Error
Session Error; item 1020xxxx already have parent with this relation

Yep. We touched something.

We should have tamed the beast, though!

18 Join us on the 14th Gaia Anniversary Ball!
Join us on the 14th Gaia Anniversary Ball!

The 14th Gaia Anniversary Ball is here! Please come celebrate with us!

Gaia Anniversary Ball

And don't forget to pick up your anniversary items.

20 Gaia Anniversary Ball Ends Tonight at Midnight
Gaia Anniversary Ball Ends Tonight at Midnight

Thank you for joining us at the anniversary ball this weekend! If you haven't done so already, be sure to drop by and pick up your anniversary event item.

20 Fixed Gaiaversary Party: Founder CP Bundle
Fixed Gaiaversary Party: Founder CP Bundle

Harro!

Just a little note letting you guys know that we fixed the items coming out of the bundle. You are now getting the appropriate items (Hermes' Moon and Alruna's Rose).

If you were affected and received two Alruna's Roses instead of the Hermes' Moon and one Rose, please file a Billing Ticket so we can rectify it for you.

Sorry about that!

21 Loyal's Bazaar Fix
Loyal's Bazaar Fix

I'm rolling out a fix which should help address the bug where you receive multiple PMs from Loyal's Bazaar about your membership. I noticed that some of you are having issues with your token counters. Please note that if you use the "Remember Me", you need to still visit either the My Gaia page or the Loyal's Bazaar token page in order for it to count your login token for that day.

Thanks!

21 VDay Event Achievement Bug
VDay Event Achievement Bug

I've started a thread for anyone who was unable to receive achievements from the kickstarters. Please make a post listing which achievements you are missing in the case where you donated to the event early. We'll compile this data and handle the grants from there.

Forum Thread

http://www.gaiaonline.com/forum/bug-report-technical-support/vday-event-achievement-bug/t.101885821/

21 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

23New Favorites Privacy Settings
New Favorites Privacy Settings

Under your settings page, there is now an option to disable avatar favorites under the "Gaia Favorites" section.

This is a privacy setting that will make all favorites of your avatars not show up in public. Only the individual who favorited your avatar can view it.

The decision to not completely disable the feature outright was made because any user can save the graphic of any avatar image, and to force users to go back to saving images manually just doesn't make sense.

There's also been a category called "theme" added to avatar favorites. You'll see this option when adding or editing favorites. This will work with other filtering and search features later on.

24 Avatar Builder Disabled
Avatar Builder Disabled

New things are coming very soon... Builder will be back up later today!

24 Avatar Builder Back Online
Avatar Builder Back Online

Builder is back up and running! Happy wardrobe crafting~

24 Breeze in the Dark Tier
Breeze in the Dark Tier

Hi all! The Breeze in the Dark Tier disappeared for a few minutes there while we fixed a thing, so if you spent Gaia Cash between 2:59 PM and 3:02 PM PST on February 24th and this is not reflected on your Tier Spending page, then please file a billing inquiry at our Help Center, and we'll help you out as soon as we are able!

27 OMG spoiler bunnies, ahoy! (Avi Builder)
OMG spoiler bunnies, ahoy! (Avi Builder)

Just a small note:

We are disabling the Avatar Builder for a little while so we can roll out some awesome items for today's releases. Stay tuned and we will let you know when it is back online!

28 Avi Builder!
Avi Builder!

It's back up- we were able to dodge that spoiler bunny attack!

Thank you for your patience!

28 SCAS closed beta testing for zOMG
SCAS closed beta testing for zOMG

After a lot of blood, sweat and tears, zOMG is finally at a point to be tested. There are still a lot of work to be done, but bug testing need to start early.

All SCAS members should have access to play zOMG now. Please visit the SCAS guild page and you'll have access to the link for launching zOMG.

The bug list is high and looks like I won't be able to keep my promise for releasing zOMG by end of month, but very soon we should have the game ready. Stay tuned!

28 SCAS closed beta testing for zOMG
SCAS closed beta testing for zOMG

After a lot of blood, sweat and tears, zOMG is finally at a point to be tested. There are still a lot of work to be done, but bug testing need to start early.

All SCAS members should have access to play zOMG now. Please visit the SCAS guild page and you'll have access to the link for launching zOMG.

The bug list is high and looks like I won't be able to keep my promise for releasing zOMG by end of month, but very soon we should have the game ready. Stay tuned!

28 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

28 Lanzer is bad at answering PM's
Lanzer is bad at answering PM's

For the past week, I had been spending every moment of my time working on zOMG, so I only have time to answer about 10 private messages a day. Though recently I'm getting more and more messages that now I have a big backlog which I need to sort through.

For bug reports, item and feature quests, I'll add your suggestions to my to-do list, but I might not have time to everyone.

For those who need help with banning issues, account recovery issues, or other account related needs, please be sure to open a ticket through The Gaia Help Portal. It might take a while but we are ramping up our staff to handle your issue as we speak.

As usual, I'll try to answer as many PM's as I can on a daily basis.

I have a preview mode that allows me to read through all private messages at once, so your message might not be marked as read, but be assured that I go through all my messages.

01 Changes to the Limited Quantity Item timetable!
Changes to the Limited Quantity Item timetable!

Hello, Gaians!

We hope you’re having a great day. There’s a lot going on over here, and we want to keep you posted! Bear with us, this is a long post, but we want you all to be as informed as possible!

Starting today, March 1st, 2017, we are going to test out a new way of handling our Limited Quantity Items. We want to ensure that our community will benefit from how we handle our limited items, which is why this is going to be a trial for the time being.

As such, there will be a slight change in the Gaia-created Limited Quantity Item rules. User-designed item rules (Golden, Platinum, etc.) will not have these conditions applied to them and their rules will remain unchanged.

Limited Quantity Items will be in the store for their normal duration (for example, a Limited Quantity Item put in on March 4th will leave on March 8th). However, they will now be eligible for re-release (in any way, shape, or form) until the last day of the month that they were initially released. They will then not be re-released for 6 months, starting that last day at 11:59PM PST. This means they could potentially pop up from time to time within the month that they were first released, any time between the last day of their red time limit and the last day of that given month.

For example:


 * If they were initially released on March 1st, they have until March 31st; those items will then not be eligible for release until October 1st, 2017.
 * If they were released April 10th, they have until April 30th; those items will then not be eligible for re-release until November 1st, 2017.
 * If they were released on September 20th, they have until September 30th; those items will then not be eligible for re-release until April 1st, 2018.

So, as a review:


 * The new conditions will only apply to Limited Quantity Items that have not met their sale cap set in the Cash Shop. We will not add more to that cap. If the inventory is 399, we will only distribute 399 of that item.
 * If a Limited Quantity Item has sold out within the usual 4-5 day time frame then we will not apply these new conditions as there will not be inventory of that item left.
 * Gaia Online reserves the right to use leftover inventory of Limited Quantity Items at our discretion within the month of release. Not all leftover LQI inventory will be repackaged/re-released, so wait at your own risk as they will enter the rest period after the last day of the month.
 * User-designed items (items recolored with a submitted Rainbow Ticket, SDPlus Dolls made from submitted Platinum tickets, new designed items made from Golden Tickets) are not going to have these same conditions applied. All user-designed (usermade) items will remain unchanged from their respective rules.
 * All LQI items will not be eligible for recoloring with the Rainbow, Double Rainbow, Mini Rainbow or Baby Rainbow until after the 6 month rest period.

This may not happen with every Limited Quantity Item so, again, wait at your own risk! Since this will be in effect starting today, all past Limited Quantity Items are grandfathered under the old rules, and will have a full 6-month rest period from the day of release.

If we find that the benefits do not outweigh the negatives then we will revert back to the old timetable.

You are invited to offer your feedback in this thread here!

Thanks for tuning in, and we hope you are having a great week!

02 Announcement System Update
Announcement System Update

Hello Gaians! As mentioned a week or two ago, we've updated the announcement system! Community/story-driven posts will now show up first when clicking on the header notification bubble. Sales/items related announcements will now have their own sub-forum and be limited to 5 per day. The main announcement forum will contain community related posts, so you won't miss important updates Sales announcements should also decrease in frequency over time.

02 zOMG test servers downtime
zOMG test servers downtime

To all SCAS testers:

I need to make some changes to the zOMG servers, so services will be down periodically between now and 7PM.

I will make a new announcement along with a new bug report thread when the new server is back up.

02 zOMG once again ready for SCAS testing
zOMG once again ready for SCAS testing

Dear SCAS members:

zOMG servers are back. Please test it and report any bugs in the new bug reporting thread: http://www.gaiaonline.com/guilds/viewtopic.php?t=25096131

Thank you!

For those who wish to know - SCAS is Gaia's beta testing team. Gaia recruit SCAS members every year to help test new features before they are released to the public. There will be an announcement next time we invite more SCAS testers.

03 Sales Announcements
Sales Announcements

Hello! I spoke too soon about the sales announcement limit of 5 per day. We are working on on a plan to scale these back though, so we'll let you know as soon as it's in place

Sorry for the communication error.

06 Generator Parcel Update & Clarifications
Generator Parcel Update & Clarifications

Hello everyone! I'm Takuya, and as of today I will be handling Generator Parcel requests. There's a bit of a backlog to work through, but I hope that we'll be able to start releasing Generator Parcel item generators soon! As I've been working through email submissions and questions I've noticed some common overlap in concerns and item requests, so I wanted to provide you all with an update and some clarifications with regard to what the Generator Parcel can and can't be used for.

What you CAN include in your Generator Parcel request:

Non-exclusive equippable items, including Limited Quantity items that have cleared the 6-month release mark

What you CANNOT include in your Generator Parcel request:

Project Tickets, Quartz Stubs, Perfect Parcels, and any other similar redeemable/non-equippable items.

Kin, item bundles, chance items, and game/Alchemy items, as they are not equippable.

Project Custom items created by people other than you. (While you can redeem a Perfect Parcel in some instances to receive a custom item created by another user, the Generator Parcel does not allow for this.)

Any tier exclusive item from before August 2016 or from a Project Diamond Ticket tier.

Tier exclusive items from August 2016 or later that have not cleared the 6 month waiting period.

Rule Exceptions:

Project Custom items that you created can be included in your item generator, provided it is not an exclusive/limited-release item (such as a Project Platinum Ticket doll or Golden Scissor's Custom Cut exclusive hairstyle). Rainbow Parcel bundles and their exclusive items are not eligible, but you can select one of the non-exclusive items from your Rainbow Parcel bundle if you so choose.

You can request a maximum of one Limited Edition Collector's Pass exclusive item as part of your submission, provided it has been more than 6 months since the item was released as part of the Collector's Pass. You individually will be granted the equippable exclusive item, and one Limited Edition Collector's Pass that contains that exclusive will be included in your item generator as a rare drop. This does not apply to Collector's Pass Plus exclusives, which cannot be selected as part of this exception.

The official rules have been updated to better reflect what is stated here, as well. I hope this clears things up for those curious! If you have any questions or concerns with regard to Generator Parcels, or if you have previously submitted a Generator Parcel request and would like to update or alter your submission, please feel free to send an email to theredeemproject @ gaiaonline.com and I'll reply as soon as I am able!

~Takuya

07 Kindred Amulet Feedback
Kindred Amulet Feedback

Hey everyone! In case you have any feedback about the amulet system and amulet drop rates, please feel free to stop by this thread.

http://www.gaiaonline.com/forum/site-feedback/lake-kindred-amulet-feedback/t.101976083/

Thanks

07 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

08 Kindred Amulet Formulas!
Kindred Amulet Formulas!

We've added some formulas to craft rare amulets! These are now available in the Bitfrost

08 Kindred Battle Reward Drops
Kindred Battle Reward Drops

Hello! We've significantly reduced the drop rates of charge orbs and amulets based on your feedback

08 ...Whoops
...Whoops

...my bad....

Temporary outage was my fault, everything should be good.... for now....

09 Ticket Submission E-mails
Ticket Submission E-mails

Hello!

Anyone sending an e-mail to any of our ticket submission e-mail addresses (project custom, project recolor, perfect parcel, etc.) may have their e-mail bounced back saying it was blocked. The last e-mails we successfully received were around 10:30am (Pacific). We are working on getting this resolved as soon as possible! We will update you when we have new information~

Thank you!

10 Project Ticket E-mails
Project Ticket E-mails

All e-mail troubles should be resolved now! Any e-mails sent to our project ticket e-mail addresses should go through as normal. Thank you for your patience!

11 Back Alley Bargain Feedback
Back Alley Bargain Feedback

With zOMG returning on Monday, we are preparing the re-opening of Back Alley Bargain. Please check out the feedback thread to see what will be on sale and let us know if you want any particular rings or items to be on sale. Thank you!

http://www.gaiaonline.com/forum/site-feedback/back-alley-bargain-feedback/t.102001087/

13 Current zOMG Bugs
Current zOMG Bugs

Currently, zOMG is restored to its former state as of 2014. I've dealt with any show stopping bugs, but some bugs could not be fixed without the original source code. Namely:


 * Gold count appears as negative number in zOMG if gold value is above 2 billion
 * Gold being granted in zOMG is lower than the actual amount granted. This is to prevent too much gold coins appearing on screen and crashing the game.

Luckily, we got hold of the original source code thanks to Halzy. I'll be working through the source code to fix these problems in the coming weeks.

So for now, enjoy zOMG, minus the gold counter.

13 Back Alley Bargain Fixed
Back Alley Bargain Fixed

You can now purchase the Sweetheart Ring and various summons in Back Alley Bargains. Sorry for the delay in fixing the bug! Was too caught up putting zOMG back online.

13 zOMG Discussion Forum Update
zOMG Discussion Forum Update

Hey Gaians,

With the return of zOMG! we have made some changes to the zOMG! Discussion forum. Here is an outline of the changes:


 * New/updated rules and guidelines. The old guidelines were ancient and contained some outdated information. We've updated them and you can find them here.
 * Clans of Battle subforum has been reinstated. Looking for a clan to be a part of? This subforum is the best place to look, you can find it here.
 * Recrewting subforum has been reinstated. Want to find people to crew with? Are you leading a crew and need people? This subforum will fill that need. You can find it here.

Thanks to all Gaians for your understanding and cooperation and remember to play zOMG!

14 zOMG Update
zOMG Update

A new update for zOMG had just been posted. If you had been playing zOMG since 2:30AM, PST on March 14, please restart your client before 9AM, PST. Thank you!

14 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

15 zOMG back up
zOMG back up

Sorry for the wait. The active zOMG servers had been reset and running again.

15 Kindred Amulets on Trade Page
Kindred Amulets on Trade Page

Hey guys,

I've updated the trade page to display amulet properties in both the inventory and trade windows. You can see them by mousing over and reading the tool-tip.

15 Kin Sockets on Trades Page
Kin Sockets on Trades Page

I noticed socket info was missing on the trades page as well, so I've updated it and now will display in the tool-tip!

16 PayPal Issue
PayPal Issue

Hey Gaians,

We are currently aware of an issue regarding being unable to purchase Gaia Cash using your Mastercard with PayPal. We are currently looking into this and we'll post a staff notice when we have an update. Thank you for your patience and we apologize for the inconvenience.

16 PayPal Issue Update
PayPal Issue Update

Hey Gaians,

We have addressed the issue with PayPal regarding Mastercard payments. You should be able to purchase with your Mastercard now. Once again, we apologize for any inconvenience this may have caused and we thank you for your understanding and patience.

16 Kindred Amulet Sorting
Kindred Amulet Sorting

Just released a small update which sorts your amulets based on inventory slot order

20 For Those Who Have Trouble With Temporary Storage
For Those Who Have Trouble With Temporary Storage

I noticed that many of you are having trouble accessing temp storage, or seeing errors moving items out of temp storage. Some of the problem might be caused by items moved previous to the recent changes to the inventory system.

To help with this problem, I've added a link underneath temp storage that will clear your lockers and temp storage and move all those items back to your main inventory so you can have a fresh start.

Please let me know if you have any problems! Feedback Thread

21 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

22 zOMG Splash Screen Contest!
zOMG Splash Screen Contest!

Hey Gaians,

Want a chance to have your art featured in zOMG? Interested in possibly winning a big prize? Then you'll want to check out our zOMG Splash Screen Contest! Enter now for your chance to win! Here is the contest thread, good luck!

23 Illustration of the week
Illustration of the week

While a complete web site design overhaul is still months away, we wanted to make many little changes to highlight different aspects of Gaia.

Our latest attempt is to offer drawings and illustrations from Gaia artists to share the many talents behind our games, items, and other design work.

To kick things off, we are showcasing Reapersun and her zOMG illustration. After a week we will showcase another artist.

The illustration is on the main landing page - http://www.gaiaonline.com

Please share your feedback with us here: http://www.gaiaonline.com/forum/site-feedback/illustration-of-the-week-feedback-thread/t.102076995/

24 Kindred Library Update
Kindred Library Update

I've updated some of the JavaScript libraries that support Lake Kindred to the latest version! If you notice any new issues with the game, please let me know. Thanks!

26 Scheduled Maintenance
Scheduled Maintenance

Hello everyone! We wanted to give you a heads up that we will be performing some routine maintenance tonight, March 26th, starting at 11 PM PDT, which may take up to an hour to complete.

Sorry for any inconvenience this may cause, and thank you for your continued support of the site!

27 Marketplace Store Log Fixed
Marketplace Store Log Fixed

The marketplace store log should be fixed for those Gaians who had trouble accessing it. Sorry for the wait! It took a long time since we couldn't replicate the problem.

Please let me know if there are any issues. Thanks! http://www.gaiaonline.com/forum/site-feedback/marketplace-store-log-now-fixed/t.102099491/

PS - captcha problem while editing journals is also fixed.

27 Attention zOMG SCAS testers
Attention zOMG SCAS testers

SCAS testers, please visit this feedback thread to check out the zOMG quest reset feature. http://www.gaiaonline.com/guilds/viewtopic.php?t=25109303

Thank you!

28 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

30 Casting Call: UI/UX Designer Wanted
Casting Call: UI/UX Designer Wanted

Hello everyone!

We're looking for help with UI and UX design for the Gaia Mobile app! If you have experience with UI and UX design, please send us your portfolio at

gaia-jobs@gaiaonline.com

Look forward to hearing from you!

30 Casting Call: Data Entry Operator
Casting Call: Data Entry Operator

If you live in the Bay Area and have experience or aptitude in handling data entry. We would love to talk to you!

Please send us your resume at:

gaia-jobs@gaiaonline.com

Thank you!

04 Reset zOMG Quests Feature
Reset zOMG Quests Feature

For those of you who wish to experience your quests in zOMG again, the option is now available!

Look under your quest history tab and you'll see the option to checkmark certain quests and reset them. Active quests can be reset also.

Currently there are no limit to resetting quests. If there are any concerns on being able to reset any particular quests frequently, please PM me and let me know.

04 Ask the Staff
Ask the Staff

Hey Gaians,

Unfortunately we are short staffed for Ask the Staff this week so we're going to cancel this week's ATS, we'll be joining you next week at the same usual time! Tuesday, April 11, 2017 at 4:00pm PDT. If you can't make it, we're still taking questions in our pre-event thread! We apologize for the inconvenience and thank you for your understanding!

05 zOMG quest reset problems?
zOMG quest reset problems?

Looks like there are different aspects of the quest reset feature that isn't working correctly.

If you are having issues, please drop by this thread and leave me a note: http://www.gaiaonline.com/forum/site-feedback/zomg-quest-reset-feedback-thread/t.102155585/

Thank you for your patience as I sort through the bugs!

06 We are testing the Cash Shop!
We are testing the Cash Shop!

Hey, Gaians!

We just wanted to pass it along that there will be things going in and out of La Victoire with red strike-through prices. We are trying to resolve an issue with those, so if you can't purchase them then you have learned first-hand the bug that we are trying to fix!

We apologize for any inconvenience that we may have caused you!

06 Testing done!
Testing done!

The above problem with La Victoire has been resolved. Thank you so much for your patience, Gaians!

07 La Victoire Purchase Issue
La Victoire Purchase Issue

Hello everyone! We're currently investigating an issue that is preventing people from buying items from La Victoire. We hope to have this fixed as soon as possible, and our apologies for any inconvenience this may cause in the meanwhile.

07 La Victoire Issue Resolved
La Victoire Issue Resolved

Sorry about the delay, but the grunnies should be out of the system now. Happy Friday!

07 Item Release Schedule Changes
Item Release Schedule Changes

Since the Monthly Collectibles are no longer being sold on the 15th, until we have an MC replacement, the Monthly CI will change it's release date to the 15th instead. So look for the next Monthly CI release in a week!

And as for MC's next evolution, we will have news to share pretty soon. Stay tuned!

10 Issues Creating Tickets in Help Center
Issues Creating Tickets in Help Center

Hi there,

Unfortunately we are currently having a few issues with the Help Center and you can not submit tickets. We have our partner working on the issue and hopefully will soon have the issue resolved.

We will make sure to inform you when the issue has been fixed.

10 Help Center Fixed
Help Center Fixed

Hey Gaians,

The Help Center has been fixed so you can visit it and file tickets once again. If you have filed a ticket in the past and it has not been replied to yet, you do not need to refile. Your ticket is still on file. If you tried to file since April 10, 2017 at 3:21pm PDT when we reported it was down, you will need to refile as we did not get your ticket.

Once again, if you have an existing ticket on file, you do not need to refile. If you tried to file a ticket when we reported it was down, you will have to refile.

Our apologies for the inconvenience and thanks for your patience!

11 Ask the Staff
Ask the Staff

Hey Gaians!

Unfortunately we'll have to push Ask the Staff back one more day to tomorrow, April 12, 2017 as we are particularly short-staffed today for ATS. Sorry for the inconvenience and further delays and we'll talk to you tomorrow for ATS!

12 Can't access Gaia from Europe?
Can't access Gaia from Europe?

Hey Gaians,

We've heard some reports of being unable to access the site if you're in Europe. If you are affected by this, or know someone who is affected by this, please e-mail usertalk@gaiaonline.com and we'll work with you to try to figure out what is going on.

Our apologies for the inconvenience and thanks for your understanding and patience.

12 Broken Shops - Fixed
Broken Shops - Fixed Hey guys, yesterday some updates to our shops went out that ended up causing all shops except the cash shop to fail to load their items. These changes have been reverted and the shops are now functioning properly.

We apologize for the inconvenience

12 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

14 zOMG Easter event is now live!
zOMG Easter event is now live!

The zOMG Easter Event is now live! The easter event grants a set of recipes, so be sure to open it under the "special" tab in your inventory before crafting your items.

Thank you for your patience while I worked out the bugs. Have a great time!

14 Egg Game Issues
Egg Game Issues

Sorry to everyone who had problems with the egg game. It was left set to a slow test mode that allowed really high scores and caused problems. Please shut down the game and relaunch.

18 zOMG servers restarting at 2pm PST
zOMG servers restarting at 2pm PST

I've made some changes so that the golden egg will spawn more often. Please expect the servers to restart at 2PM, PST. They will take 2 minutes to restart.

I'll also assign one of the servers to have no easter event as some of you have requested. That server will have the prefix "[no event]" added to the server name.

18 Lanzer broke Easter
Lanzer broke Easter

Sorry my latest changes had some horrible bug which stopped eggs from showing. The servers had restarted and things are working again. Sorry for the trouble!

18 Ask the Staff
Ask the Staff

Hey Gaians,

As we are really busy and short staffed for Ask the Staff, we're going to cancel it for this week and we'll be re-hosting next week, April 25, 2017. Feel free to post in our pre-event thread if you won't be able to join us next week! We apologize for the inconvenience and thank you for your understanding!

19 zOMG easter event update
zOMG easter event update


 * - Easter eggs show up more often now on all maps
 * - Gnome general now accompany the large golden easter eggs, he's slow, but hits hard!
 * - Golden eggs now respawns more often, especially in Barton Town
 * - Golden egg announcement also extended

Have fun!

19 zOMG's event is down!
zOMG's event is down!

ho boy... we are so so sorry...

Hey, zOMGaians. The event started to tax everything like a rabid Ivan last night, so we had to turn it off. We are going to be working hard to get things back in order.

Stay tuned!

19 zOMG! Temp Disable
zOMG! Temp Disable

Hey guys, we need to disable zOMG for a brief time while we debug some database issues.

We apologize for the inconvenience and will work quickly to get things resolved.

19 Inventory and La Victoire Woes
Inventory and La Victoire Woes

Hi all! As some of you may have noticed, your inventory is currently inaccessible, and purchasing limited quantity items from La Victoire is not working right now... We're looking into it and will have things resolved as soon as we're able. Sorry for any inconvenience in the meanwhile. We'll keep you updated as we get things sorted.

19 Site Update
Site Update

Ok... So here's what's happening. A dragon came and started attacking the town businesses job system DB, then the Vanguard was unleashed to destroy the beast, but when they moved in to attack, it took flight. The Vanguard fought with all their strength and wit to keep the dragon from breathing death and destruction upon the town below cascading database failure. The Vanguard was able to keep the dragon at bay, but not before it was able to launch fireballs destroying towns folk possessions inventory, and another destroying the village market marketplace. The beast even attacked the local fields where the annual royal games were underway. games and event

Then... things got weird...

19 Site Update - update
Site Update - update

...Then... things got weird...

...the entire world just disappeared and the Vanguard and the dragon were in a vast white void! php syntax error caused site whitescreen

The Vanguard attacked various dragon limbs but even after the wings were destroyed it somehow kept in the air. we made many code changes that should have addressed the issue but nothing did. Then the Vanguard realized the dragon was really a time-travelling dragon and...

What actually happened... Our job system was overloaded, we suspect from some particular games making large amounts of requests. After addressing that issue something was still generating massive amounts of queries keeping the system overloaded. After debugging most of the day we pinned the issue to old code firing off job calls for a system that we assumed was properly disabled. This is now fixed and we are waiting for the slave servers to process some of the backlog before bringing key features back online.

TLDR


 * Job system overloaded
 * Took long time to find cause
 * Now waiting for servers to process data

We apologize for the inconvenience and thank you for your patience. The code we were dealing with has been untouched for about 10 years!

ETA 30 min. - 1 hour

19 Easter Event Update
Easter Event Update

Upon closer examination, we found out that it was our new Easter Egg Matching Minigame that was causing problems.

The problems cascade into a lot of different errors, including our logging server bringing many systems down.

We now have the issue under control, but it takes time for some database to recover.

As soon as the system stabilize, we will re-enable the zOMG Easter Event.

We will fix the Easter Minigame tonight, and it should be back by tomorrow.

Sorry for the trouble! We're working around the clock to bring everything back up!

20 Four Seasons Granting Incorrect Item
Four Seasons Granting Incorrect Item

Hey everyone! If you played the Four Seasons recolor RIG before 11 AM PDT on April 20th and happened to receive Check Meow't Honey instead of Check Meow't Seacretly, please feel free to file a a Billing ticket and our Customer Service team will be happy to make the switch for you!

20 zOMG Easter Event Returning and Extension
zOMG Easter Event Returning and Extension

Now that our systems are back to normal, we will be rebooting the zOMG servers shortly to bring back the Easter event!

The event will also be extended for 2 days due to the downtime.

Thank you for your patience and have fun in the event!

20 Easter Event Update - update
Easter Event Update - update

Diedrich's egg game is back! Hopefully, the imps and dragons have been purged, but we will be watching it closely to make sure it doesn't cause any more problems.

24 Make anime reviews?
Make anime reviews? Do you make video anime reviews on other sites?

If so, check this thread out for an idea we are pondering: http://www.gaiaonline.com/forum/gaia-community-discussion/anime-video-reviews/t.102276683/

25 Casting call - marketing manager
Casting call - marketing manager

Gaia is currently looking for a marketing manager to handle PR and marketing related materials. If interested, please send your resume to gaia-jobs@gaiaonline.com

Thank you!

25 Ban Emails
Ban Emails

Hey Gaians,

Normally if an account is banned, either temporarily or permanently, we send an e-mail to the e-mail listed on the account. It seems like recently these e-mails are not being sent. We are currently looking into what the situation is and will post an updated staff notice once we've identified and fixed the problem. In the meantime, if your account does end up banned, please make a new account and PM any moderator and they will be able to give you the details that you would have received in that e-mail. If you wish to appeal a ban, you still need to file a ticket at our Help Center

Our apologies for the inconvenience and thanks for your understanding!

25 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!