2017/Jan-Jun/Announcements/Staff Updates

01 Happy New Year!
Happy New Year!

From all of us here at Gaia, thank you for being with us, and we wish you a happy and exciting 2017!

03 Ask the Staff
Ask the Staff

Hello everyone,

We have a small Ask The Staff event today! As usual, it runs until 5pm PST. Feel free to join us!

03 Alchemy Update
Alchemy Update

If you've been fighting mice in Lake Kindred during this event, you can now use all of those (many) Jolly Spirited set items on some formulas just added to Bifrost! Don't worry if you don't have enough yet -- both the formulas and the component Spirited 2k16 Jolly items will still be available after the event!

04 Feedback for announcement system
Feedback for announcement system

It's time for us to tackle the announcement issue! We've start work and would love to hear your feedback on what you'd like to see moving forward. Please free to join us in the feedback thread!

http://www.gaiaonline.com/forum/site-feedback/announcement-control-feature-feedback/t.101558817/

04 New Feature Almost Ready
New Feature Almost Ready

We're currently testing a new feature that allows you to favorite (or bookmark) any avatars you see on the site. You might see an option to search for favorites under the search bar, or you might be getting notifications when someone else favorite your avatar during testing, but it's not available to everyone just yet!

Just hang tight and we should have this feature ready real soon!

04 Community Update: Changes in Gaia Cash sales!
Community Update: Changes in Gaia Cash sales!

Hey, Gaians!

We wanted to deliver a few updates to you about our Gaia Cash sales. As many of you have noticed, we have had some really deep-dished discounts on our Gaia Cash for a long time. Unfortunately, this comes with a few complications that would be detrimental to Gaia's future. For the preservation of things to come, we've had to make some hard decisions about these Gaia Cash discounts going forward.

We have decided to dial back on how we do our Gaia Cash sales and shake it up a bit. You're going to see a lot of changes while we bitty-boppity ways to give you more bang for your buck! We have new and exciting ways on the table to get more through the purchase of Gaia Cash, and we have been tossing around a few ideas that have been proposed in the past by Gaians (Thank you, by the way!). It might take a while to get things in place, so we request your patience as we make some magic!

Here's what you can expect to see in Gaia Cash discounts the next few days:
 * Jan 4 12PM PST - Jan 5 11:59AM PST: 55%
 * Jan 5 12PM PST - Jan 6 11:59AM PST: 45%
 * Jan 6 12PM PST - Jan 7 11:59AM PST: 35%
 * Jan 7 12PM PST - Jan 8 11:59AM PST: 25%

Thank you so much for being a Gaian and for your understanding as we forge the path ahead. 2017 has a lot of promise!

Gaia Online Staff

06 Lanzer wants even more feedback!
Lanzer wants even more feedback!

Hello everyone,

In anticipation of an upcoming feature, I would like to collect some of your feedback. It's a feature called Gaia Favorites. You can read up about it here: http://www.gaiaonline.com/forum/site-feedback/feature-feedback-gaia-favorites/t.101577343/

For other regular updates and ramblings, you can following my journal: http://www.gaiaonline.com/journal/?mode=view&u=3

09 More from the recent Gnote announcement
More from the recent Gnote announcement

There was a bug in the announcement forum so the second page was hidden. The bug is fixed now, so go check out the missing dialogues from the recent Gnote 13!

http://www.gaiaonline.com/forum/announcements/gnote-0013/t.101577991_16/

09 Gift box opening is currently broken
Gift box opening is currently broken

For some reason the function to open up gift boxes seems to be broken.

We'll look into the problem in a few hours. Please be patient while we get the feature fixed.

09 Gaia Favorites now live!
Gaia Favorites now live!

I appreciate any feedback for the feature. Please visit: http://www.gaiaonline.com/forum/site-feedback/feature-release-gaia-favorites/t.101600219/

10 Item Gifting now working
Item Gifting now working

Just finished fixing the broken gift boxes, and now gift boxes will support the glorious 8byte serial number format.

Feel free to open your gift boxes now!

PS - You can find access favorites under the My Gaia pull down menu now.

10 What would you like in Gaia Mobile?
What would you like in Gaia Mobile?

I'm collecting feedback on what you would like to see in a new Gaia Mobile app! Please share your opinion with us!

http://www.gaiaonline.com/forum/site-feedback/gaia-mobile-minimum-requirement/t.101607829/

10 Help Center Issues
Help Center Issues

Hey Gaians,

We are aware of an issue that is not allowing you to file ticket into our Help Center and are working with our partner on resolving them. In the mean time, if you have a billing or Gaia Cash related problem, you can contact billinghelp@gaiaonline.com and we'll be happy to assist you. We are also working on setting up a work around for general support help and we'll put out another staff notice once we have that work around.

We thank you for your patience as we work on this and thank you for your understanding!

10 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

11 Avatar Builder Temporarily Disabled
Avatar Builder Temporarily Disabled

Hi all! We've got some surprises coming your way soon™, so avatar builder will be disabled for a while! We'll have it back up and running later today. Thank you for your patience, in the meanwhile!

11 Inventory lag is fixed
Inventory lag is fixed

For those who are experiencing long load times on your inventory or dress-up page, I've fixed a few bugs and optimized some code, so things should load a lot faster now!

The down side is that the feature which displays your inventory's worth has been disabled for now.

11 art contest inspired by Tailored Star
Hey Gaians!

We're running an art contest inspired by Tailored Star: Fresh Line! Enter to win a chance at a Tailored Star: Fresh Line 25 Pack. Check it out here!

12 Avi Builder is up!
Avi Builder is up!

Thank you for your patience so we can protect you from the infestation of spoiler bunnies! The Avatar Builder is back up and ready for you to enjoy.

Happy avatar-ing, Gaians!

12 Marketplace search error fixed!
Marketplace search error fixed!

While optimizing the inventory worth function I accidentally broke a function that is used by marketplace search. The search function should be working in a minute.

I'll need to do even more work to get the inventory worth feature back in. That'll be a bigger project.

12 Help Center Update
Help Center Update

Hey Gaians,

We are still working with our partner regarding why Gaians are unable to file tickets. In the mean time, if you would like to file a ticket, you can e-mail inquiryhelp@gaiaonline.com. Please be sure to include your username with your e-mail.

Do not e-mail if you have already submitted a ticket about your issue before. Your existing tickets are not lost. There is an issue with ticket submissions.

And a reminder, if you have a billing or Gaia Cash issue, you can e-mail billinghelp@gaiaonline.com with your issue and username and we can assist you!

Thank you for your patience and understanding!

12 Come and chat with the artist!
Come and chat with the artist!

come play with us fufufufufu

4 pm - 5 pm pst

13 Should we upgrade our text editor?
Should we upgrade our text editor?

Javascript had came a long way, and rich text, or WYSIWYG editors is a common thing.

Should we upgrade our text editor?

Share your feedback here! http://www.gaiaonline.com/forum/site-feedback/rich-text-editor/t.101628331/

13 Tailored Star: Fresh Line Art Contest
Tailored Star: Fresh Line Art Contest

The rules for our art contest, Tailored Star: Fresh Line have been adjusted and clarified! Check them out here!

13 Lake Kindred Update
Lake Kindred Update

I'm rolling out an update to how Kin are loaded in-game to help managing them a bit easier. Kin will now be loaded from your main inventory only so that you can stash unused Kin in the storage locker and/or temporary storage areas

13 Coupon Issues
Coupon Issues

Hey Gaians,

We have currently disabled all existing coupons at the moment due to an issue with them not redeeming properly. We are currently investigating the issue and we'll let you know when we have an update. Thanks for your understanding and patience!

14 Find the most popular favorites or see what's new
Find the most popular favorites or see what's new

Under your collections page you'll see a new link that reads "Show latest or ranked favorites". You can also access through the url: http://www.gaiaonline.com/collections/landing

You'll be able to keep browsing new favorites on the site, check out if anyone had favorited your avatar, or check out the most popular avatars on Gaia.

Have fun!

15 What's the worst bug that need to be fixed now?
What's the worst bug that need to be fixed now?

I've been fixing bugs non-stop for 3 weeks now, but I have a feeling that I haven't even scratched the surface. That's why I'd like to collect even more feedback as I build a biggest list of bugs to fix.

Please share with me ONE bug that need to be fixed above all else, and let me know why it should be fixed first.

http://www.gaiaonline.com/forum/site-feedback/lanzer-s-bug-list/t.101646081/

16 Help fix inventory arranger!
Help fix inventory arranger!

Hi, I'm collecting feedback from those who are having trouble with inventory arranger. Please visit this thread if it's not working for you:

http://www.gaiaonline.com/forum/site-feedback/inventory-arranger-more-info-needed/t.101649203/

Thanks for helping out!

17 Avatar Builder Temporarily Disabled
Avatar Builder Temporarily Disabled

Hi all! Avatar builder is going to be down for a little bit today starting right now, but it'll be back up in a few hours!

17 Avatar Builder's Back Online
Avatar Builder's Back Online

Hi all! Avatar builder is back up and running again. Thanks for your patience, and happy building!

17 Grand Central Forum Feedback
Grand Central Forum Feedback

Here is something i have been working on. Please hop onto the feedback thread and hit it up  http://www.gaiaonline.com/forum/site-feedback/grand-central-forum-animatic/t.101659781/

17 Outfit slots increased to 200
Outfit slots increased to 200

The outfit slots limit had been increased to 200. Congrats to those who built so many! As for me, I have 99 more outfits to go until I reach the old limit.

17 Ask the Staff
Ask the Staff

Hey everyone,

This week's Ask the Staff is now live! You can check it out here! It runs until 5:00pm PDT! So ask away!

Did you miss Ask the Staff today? Get your questions in for the next ATS at our ATS pre-event thread!

18 Lake Kindred 400 Kin Limit
Lake Kindred 400 Kin Limit

To prevent a loading error, Lake Kindred will load the first 400 kins in your inventory when the game starts. We'll look into fixing the problem and removing the limit soon.

18 Lake Kindred Patch
Lake Kindred Patch

I've just released a patch for the Lake Kindred runtime errors that have been showing up recently. I've also done a little performance tweaking to help speed up load times.

19 Outfit slots price change
Outfit slots price change

I listened to a user request and made a small change to the avatar outfit system by raising the maximum slots from 100 to 200. It was a quick change just to raise the cap and I didn't think much about the price.

Through feedback I've heard many stating that they would like to purchase the new slots through gold as a gold sink, so I've added some new pricing structures, and now the additional 100 slots are available to be purchased with gold now. Note that at anytime you can still purchase additional slots using GCash at 25GC per slot.

For those who spent GC on outfit slots number 101 or higher earlier this week and wish to have used gold instead, please contact me and I can make the adjustments for you. (please note that purchasing below slot number 100 still cost 25 gold)

Here's the new pricing for slots 100 - 200:


 * slots 101 - 150: 1,400,000,000 gold
 * slots 150 - 200: 2,000,000,000 gold
 * slots 28 - 100: 25 GCash (same as before)

I did not change the pricing structure for slots 1 through 100 because that had been the price for years and I do not want to be unfair for those who had already spent GC on their outfit slots.

19 Lake Kindred Kin Name Feature
Lake Kindred Kin Name Feature

Custom kin naming is now available in Lake Kindred! Visit the "My Pets" section to rename your kin!

19 Help Us Fix The Inventory Bug!
Help Us Fix The Inventory Bug!

If you have an inventory that re-organize itself when using the inventory arranger, and have the Google Chrome Remote Desktop extension installed, I need your help!

I'm trying to reproduce the problem but with no luck, so I'm hoping that I can get on a computer with this bug happening and do a little bit of debugging.

Please PM me before 7PM PST if you have:


 * - Inventory arranger bug where items get shuffled around after saving, or have item in temp storage that cannot be moved back to main storage
 * - Have Google Chrome Remote Desktop installed, and have Remote Assistance installed, running, with a share code ready
 * - No problem with me accessing your web browser as I debug the problem.

Thank you in advance!

20 More Help For Inventory Bug
More Help For Inventory Bug

If you have an inventory that re-organize itself when using the inventory arranger, and have the Google Chrome Remote Desktop extension installed, I need your help!

I'm trying to reproduce the problem but with no luck, so I'm hoping that I can get on a computer with this bug happening and do a little bit of debugging.

Please send me a PM before 6:30AM PST if you have:


 * - Inventory arranger bug where items get shuffled around after saving, or have item in temp storage that cannot be moved back to main storage
 * - Have Google Chrome Remote Desktop installed, and have Remote Assistance installed, running, with a share code ready
 * - No problem with me accessing your web browser as I debug the problem.

Thanks again!

21 Share your thoughts on our new president!
Share your thoughts on our new president!

Now that America has gotten it's 45th president, what are your thoughts moving forward? Are you excited? Or are you concerned? Me myself, I'm curious what Gaians think in general!

Please visit the poll: http://www.gaiaonline.com/forum/in-the-news/post-inauguration-where-would-your-support-be/t.101685687/

23 Inventory Arranger Fix And Changes
Inventory Arranger Fix And Changes

Hey everyone!

After a long and tiring battle, I've finally squashed a majority of the inventory arranger bug!

Please note that there will be four major changes to the inventory system:
 * - Identical items spanning across all pages will be grouped together as one stack
 * - A stack of items takes up one slot, regardless of quantity. A page with 25 slots will now display 25 stacks of items.
 * - If you have a Halo on page 1, and you receive a second Halo, it will be stacked with the original Halo on page 1, instead of sitting at the last page.
 * - Some of your items might get re-arranged as the inventory initialize for the first time.

You can leave any feedback and bug report here: http://www.gaiaonline.com/forum/site-feedback/inventory-arranger-fixed-hopefully/t.101698855/

23 Inventory Arranger debugging
Inventory Arranger debugging

There had been some problems with the new inventory arranger, and we're fixing the issue as we speak. It should be back up before 6PM, PST.

Once the update is complete, there will be some new functions:
 * - There is now an option to enable/disable item stacking! Option is located on the bottom of the inventory page.
 * - Default stacking option is Disabled. When you turn the option on, it'll sort through your duplicate items.
 * - Marketplace will respect stacking option also

There are still bugs to be fixed. If you're having trouble, please let me know in the following thread: http://www.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

Sorry for the trouble! I'll get everything back up and running quickly.

24 Jinx's Casino Alchemy Update
Jinx's Casino Alchemy Update

Hey Gaians!

Have too many of the Gee Thanks or [Animal] Gee Thanks from Jinx's Casino? Not sure what to do with them! Put them to use in Alchemy! Now in the Bifrost you can get the Formula 1: Jinx's Casino: Gold Lottery Ticket, combine 10 Gee Thanks or [Animal] Gee Thanks to get your shot at another Jinx's Casino: Gold Lottery Ticket!

24 Recent Inventory Bug Fixes
Recent Inventory Bug Fixes

- The bug with stacked items arranging themselves when stacking is disabled had been fixed - The bug with incorrect page number is fixed - I've made some changes to the drag and drop library. Hope that will resolve the Chrome browser problem where dragging doesn't work

Big thank you for those who figured out it was their touchscreen laptops where Chrome drag and drop was not working. That helped a lot in guiding me to fix the bug. Also thanks for all who reported the other bugs. Wouldn't be able to fix them quickly without your feedback.

For all other bugs, please let me know in the feedback thread:

http://www.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

24 Inventory Item Detail Page Fixed
Inventory Item Detail Page Fixed

You can buy/sell items and open RIG/CI now. Sorry for the trouble

24 Ask the Staff
Ask the Staff

Hey everyone,

Ask the Staff is now live! You can check it out here! It runs until 5:00pm PST! So ask away!

Did you miss Ask the Staff today? Get your questions in for next's week ATS at our ATS pre-event thread!

24 More Inventory Fix
More Inventory Fix


 * - People with less than 3000 items might see some missing items with global stack, that's fixed
 * - Added Kin's level under the Kindred tab so it's easier to tell what to sell
 * - Fixed problem where users would see no item when global stack is enabled.

Known problem


 * - Item dragging with mouse doesn't work on laptops with touchscreen
 * - Error received when trying to move item

If you're seeing these or any other problems, please let me know on the bug report thread: http://derek.d.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

Thank you for your patience!

PS - I've heard that the YouTube BBCODE is broken, so I just fixed that also.

25 Tonight's inventory fix
Tonight's inventory fix


 * - Fixed cache not busting after inventory refresh, causing further item moves to fail
 * - Fixed item disappear after moving on per page stacking
 * - Fixed Item inconsistencies when moving between global stacking and non-stacking
 * - Fixed Astra items sitting in equip tab
 * - Fixed Marketplace removing the icon of a stack of items after selling just one

Still can't fix the bug with touchscreen laptops not being able to move with mouse. Will work on that later.

As usual, please send any bugs to   http://www.gaiaonline.com/forum/site-feedback/item-arranger-v2-bug-report-thread/t.101701767/

Thank you for your patience!

25 Attention SCAS Beta Testers
Attention SCAS Beta Testers

I've uploaded an updated Javascript UI library to fix the inventory bug for Chrome users with touchscreen laptop.

If any SCAS beta testers have a touchscreen laptop, please try out arranging items in the inventory arranger and PM me if it works or not.

All other SCAS testers, please try out different areas of the site and help check if all features such as pull down menu, pop up windows, and any other dynamic elements are working correctly.

Thank you!!!

Also fixed marketplace bug where selling items doesn't refresh inventory correctly

25 Share your thoughts, Gaians!
Share your thoughts, Gaians!

It has been a busy month for us here at Gaia HQ, and we wanted to provide you all with a bit of insight about how things are going. As you may know, Gaia is currently in the middle of a transition period, with the return of lanzer and a number of other former staff members. We've been listening to your feedback and concerns, and we'd like to thank you for your continued support and interest in improving the Gaia Online experience.

Although we're still in the middle of this transition period, we feel it's important to take some time to let you all know that we encourage you to keep telling us what you are looking for out of Gaia. While not all feedback will be implemented, we will take it into consideration as a possibility. If you have any suggestions moving forward, please let us know!

While it's going to take some time, we are in the midst of stabilizing the Gaia economy as well as the Gaia business, and patching up some active features. Our goal is to make Gaia a more fun environment to be involved in for everyone, and we'd also like to provide more benefits to our yearly and monthly supporters that are making these strides possible. There are exciting new things coming on the horizon, so keep logging in, keep checking it out, and keep offering your feedback!

For now, thank you all for your continued involvement in and support of Gaia Online, and we look forward to bringing you an even better Gaia experience in the future!

Thanks!

26 The molasses has been spilt!
The molasses has been spilt!

Hey, Gaians! We are having some technical difficulties. Things will be slow for a bit as we try to get things back on track!

Excuse us as we try to clean up the molasses!

26 Keeping tabs on that slowdown!
Keeping tabs on that slowdown!

We're thinking it's fixed! We will be monitoring it just in case.

Sorry about the trouble!

26 Bug Fixes Update!
Bug Fixes Update!

Today we squashed a bug that had been causing the site to crash during some item releases. We'll be testing it out tomorrow and hopefully there will be no more outage in the foreseeable future! (more info here)

Also squashed a few more bugs for inventory arranger. But we still need more work on the frontend to make things work better. For the time being:

If you have global stacking enabled, and you have big stacks of items on a page, please lower the item per page count to 300, or you might experience errors when moving items.

Touchscreen laptop inventory mouse drag bug is still alive! Will try a different fix tomorrow.

There's also a bug on Gaia Favorites. If you hit the delete button on the red banner and more than one of your favorites were deleted, you can post in this forum and I can restore them. Gaia Favorites bug report thread

26 Informal feedback request!
Informal feedback request!

Would you mind offering your opinion on our Nightly Recaps? I would greatly appreciate it.

This feedback is for my own personal use and may not affect everything from here on out.

http://www.gaiaonline.com/forum/t.101720335/